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1,034 Reviews of Pacifico Ford - Service Center
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February 03, 2015
Glad construction is overl Found the dealership much more available with renovations done. Everyone was more than helpful and many thanks to the driver who took me home when re Found the dealership much more available with renovations done. Everyone was more than helpful and many thanks to the driver who took me home when repairs where added to original one. We have been coming to Pacifico Ford for quite a few years and hope to be many more. More
by Dennis Deitch
Employees Worked With
Bob Rauh
February 01, 2015
Great customer service I was very satisfied with how friendly the workers were and how well the explained things to me. I came in for a oil change but I honestly don't know I was very satisfied with how friendly the workers were and how well the explained things to me. I came in for a oil change but I honestly don't know much about cars. I also like how well the facility was kept up. More
by Baaz30
Employees Worked With
Andrew Knox
January 29, 2015
Fast repair time for recall repair I have known Bob for 7 years. He has been my service advisor since I purchased my first car from Pacifico in 2008. I brought my 2008 Ford Crown Vict I have known Bob for 7 years. He has been my service advisor since I purchased my first car from Pacifico in 2008. I brought my 2008 Ford Crown Victoria in today for service due to a recall on parts in the upper portion of the steering shaft. I got there just before 4 PM. The replacement parts were ready and waiting as promised and Bob had my car finished in about an hour, which was way under his initial estimate of 2-3 hours! Bob handles servicing for all of my vehicles and is always pleasant and patient when answering questions and is always diligent on following up with any concerns I might have. More
by pauled8no1
Employees Worked With
Bob Rauh
January 21, 2015
Service I would like to thank Mr.Moore for the excellent service, He gets u in and out and he always greets you with a smile. ...I tell all my friends and fam I would like to thank Mr.Moore for the excellent service, He gets u in and out and he always greets you with a smile. ...I tell all my friends and family when they go to pacifico ford ask for Mr.Moore ....him and his team are very thorough and I would like to say job well done.. More
by Danielle
Employees Worked With
Andres Moore
January 02, 2015
Pacifico Ford, Good Customer Service All Around My car broke down in Philly while in town to attend a family funeral. Pacifico Ford had decent reviews and so I had my car towed there. I knew it was My car broke down in Philly while in town to attend a family funeral. Pacifico Ford had decent reviews and so I had my car towed there. I knew it was going to be an expensive repair (spark plug blew out of the head, stripping the threads). Holly McCaffrey, the Assistant Service Manager was understanding of my situation, quoted a fair price knowing my dilemma, and got the dealership shuttle van to drop me back off for the service and pick me up when it was over. My car was ready when I arrived. Pacifico Ford was able to do the job in under 3 hours and had most of the parts in their inventory. The repair seems to be done right. In all, they were able to remove a lot of stress on an already stressful day. More
by Tim
Employees Worked With
Holly McCaffrey
December 29, 2014
Best service I knew she I spoke to Ashley for my appt and tom got my car right in and out only 35 minutes to repair my tires thanks guys I knew she I spoke to Ashley for my appt and tom got my car right in and out only 35 minutes to repair my tires thanks guys More
by Joanjackaon
Employees Worked With
Ashley Labrosciano
December 19, 2014
Great Service department Nancy was very helpful. I have never had a good experience like this when I had issues with my car. Despite having some serious issues with my trans Nancy was very helpful. I have never had a good experience like this when I had issues with my car. Despite having some serious issues with my transmission and radio. Nancy was very informative through this process which entailed several trips back to the shop for different parts that were needed to correct my issue I was having with my vehicle. The waiting room was phenomenal. It was comfortable and I was able to get some work done while I waited, as well as relax, while I waited to have my vehicle fixed. I would recommend this place to anyone. More
by mjsciotti
Employees Worked With
Nancy Pecillo
December 19, 2014
Car needed Transmission work. Understanding of your problems and will work with you so that you can keep driving while your car is being repaired. Holly and Bob both showed great c Understanding of your problems and will work with you so that you can keep driving while your car is being repaired. Holly and Bob both showed great concern which help ease the frustration a little bit. More
by Sam
Employees Worked With
Bob Rauh, Holly McCaffrey
December 15, 2014
worst experience ever I purchased my pre owned car at Pacifico. I was assured I could bring it back there for any repairs. Early Nov. my starter died and I had it towed in I purchased my pre owned car at Pacifico. I was assured I could bring it back there for any repairs. Early Nov. my starter died and I had it towed in for a simple repair. One week later I get a call from Bob notifying me that my car was ready. The best part is when I get there my car would not start and no one knew why! Turns out at some point while PACIFIO was in possession of my car which was only diagnosed as needing a new starter someone at Pacifico broke my key fob. I only knew this after PACIFIO gave up on repairing my car 1 week later and had it towed over to Family Dodge down the street. Instead of Bob and his friend Terry Morrison at PACIFIO owning up to thier mistake I was handed the bill for $350 dollar's to replace my key and a $159 bill from Enterprise because of thier refusal to pay the full amount of the rental car I needed to get my family around during 2 out of the 3 weeks they needed to fully repair my vehicle! I was amazed to encounter such brazen bullying and recklessness in dealing with other people's property. I promptly emailed upper management about my problems: Tom Flynn said he would look into helping but I never heard from him again. More
by earlpete22
November 30, 2014
Bob Rauh is great! I have a 2013 Fiesta and experienced a stutter when accelerating. I rented a car while my car underwent the necessary repairs but the repairs weren't I have a 2013 Fiesta and experienced a stutter when accelerating. I rented a car while my car underwent the necessary repairs but the repairs weren't finished as expected. Bob kept in contact and updated me on the status of the car. Communication is key for me! An agreement was made with the rental car company and I was not charged unnecessarily. I am very pleased with the service and so far so good - no car stutter. Thanks Bob! Candacy More
by CandacyEliz
Employees Worked With
Bob Rauh
