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1,038 Reviews of Pacifico Ford - Service Center
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May 26, 2015
Very Satisfied Excellent service. Bob made sure that the issue with my car was taken care of. Bob did check in with me with the progress and time that it would ta Excellent service. Bob made sure that the issue with my car was taken care of. Bob did check in with me with the progress and time that it would take to fix my car. Thank you. More
by Grammy05
Employees Worked With
Bob Rauh
May 25, 2015
Very Happy with the service I received from Quicklane This was my visit time every using quicklane. Mr. Williams was very helpful and informative when I came in wanting to purchase (4) tires for my SUV. I This was my visit time every using quicklane. Mr. Williams was very helpful and informative when I came in wanting to purchase (4) tires for my SUV. I had to come/call three times he was always professional and courteous. I will try quicklane in the future for some other service repairs. More
by elaine50
Employees Worked With
I only daelt with service manager, James Williams
May 24, 2015
Very attentive and friendly I was waited on almost immediately when I arrived for my appointment. The entire staff that I dealt with was very friendly and helpful. I would defin I was waited on almost immediately when I arrived for my appointment. The entire staff that I dealt with was very friendly and helpful. I would definitely recommend this dealership to all my family and friends! More
by Vince06
Employees Worked With
Rocky De Gregorio
May 22, 2015
Ford Experience My first car was a Mazda 626. That's when the service started. The service advisor at Mazda was great. Then I trade it in for the Escape and came My first car was a Mazda 626. That's when the service started. The service advisor at Mazda was great. Then I trade it in for the Escape and came over to Ford. And been there ever since. I always believe for service of a car. Take it to the maker. The service has always been good. When issues did arise they were resolved quickly. And to my liking. As long as I have a Ford this is where it will come for service. More
by Sunny
May 22, 2015
The staff was very pleasant I was kept updated on the progress of my vehicle and my calls for information were returned in a timely manner. Thank you for all your help! I was kept updated on the progress of my vehicle and my calls for information were returned in a timely manner. Thank you for all your help! More
by devon318
Employees Worked With
Cheryl in the Auto Body Dept.
May 14, 2015
These guys are the best in the biz! Pacifico is hands down the best dealership on Essington Avenue. The sales team is friendly, knowledgeable, and easy to work with. Service is outstandi Pacifico is hands down the best dealership on Essington Avenue. The sales team is friendly, knowledgeable, and easy to work with. Service is outstanding, very thorough, and as quick as it gets...Plus, what beats a free car wash? definitely recommend for purchasing and for service...Pacifico dispels the myths surrounding dealer service with great service benefits for buyers...fourth oil change free, free car wash with every service, free state inspections for all cars in household, and the list goes on and on.... More
by Lanni
Employees Worked With
Earl Hill, Bob Rauh, Jay Singer, Holly McCaffrey
May 12, 2015
Effecient in what they do Fine job listening to my reasons for bringing in my Ford, and carried out two recalls and a check engine light issue, with a front end alignment and a Fine job listening to my reasons for bringing in my Ford, and carried out two recalls and a check engine light issue, with a front end alignment and an oil service within 90 minutes or so. Bob was excellent! More
by DMan
Employees Worked With
Bob Rauh
May 12, 2015
oil change/ brake inspection-replacement. in and out quickly/ no upsell or hard sell. Did NOT cost as much as I expected.Everyone was very polite,professional and very enthusiastic. If I had in and out quickly/ no upsell or hard sell. Did NOT cost as much as I expected.Everyone was very polite,professional and very enthusiastic. If I had one beef, the TV is too loud and combined w/ muzak, a little distracting to "readers" like me.Daytime TV, well, you know how that is... More
by UncleMeat
Employees Worked With
mechanic isn't listed on previous file. Nice guy tho. Showed me the problem and explained need for job done., Nancy Pecillo
May 11, 2015
Service I wasn't happy that my car was held hostage for six (6) days since the dealership received a defective replacement part for my car and the wrong part I wasn't happy that my car was held hostage for six (6) days since the dealership received a defective replacement part for my car and the wrong part for another issue that was to be addressed. The only saving grace was Andres, the assistant services manager. He kept me apprised of the situation on a daily basis. He didn't lie or make excuses. He apologized for the unnecessary that wasn't his fault. I respected him since he took ownership of the problem. It was Andres professionalism and integrity that prevented my experience from being a horrible experience. I understand problems occur however rarely have I seen a manager take responsibility like Andres. He is a valuable asset to your company and I hope he recognized for the excellent customer service he provided. More
by bobbyc
Employees Worked With
Andres Moore
May 10, 2015
Service wait area Service waiting area has finished the remodeling work since my last visit, and provides a very comfortable experience. Nice job and much better lay-ou Service waiting area has finished the remodeling work since my last visit, and provides a very comfortable experience. Nice job and much better lay-out of the Service space. Employees are very friendly and helpful. More
by Long time Pacifico customer
Employees Worked With
Holly McCaffrey
