Pacifico Ford - Service Center

over and beyond... Sean Mellon went over and beyond for me. I bought my car from a different dealer a month ago and had a bad fuel sensor. Not only did he speak to my Sean Mellon went over and beyond for me. I bought my car from a different dealer a month ago and had a bad fuel sensor. Not only did he speak to my mechanic about my concerns, but also contacted the original dealer that sold me the car and made sure it got paid for. Thank you Sean, I will always ask for you when I come in for service. More

Mellon is the man! Sean Mellon and Bob Rauh are the service equivalent of the Eagles this year. They've been taking care of me and my family for years and are the best i Sean Mellon and Bob Rauh are the service equivalent of the Eagles this year. They've been taking care of me and my family for years and are the best in the business. Thanks for the service. If you need work done come see these guys at Pacifico Ford. More

SUPER SERVICE Highly recommend this dealership for sales and service Sean is the man, had me in and out with a smile. Thank you so much!!! I will be back again!! Highly recommend this dealership for sales and service Sean is the man, had me in and out with a smile. Thank you so much!!! I will be back again!! More

Miracle on Essington Ave Tis the season.. and Sean Mellon was definitely full of the Christmas spirit. I'm truly grateful for his care, concern and customer service. On Sat Tis the season.. and Sean Mellon was definitely full of the Christmas spirit. I'm truly grateful for his care, concern and customer service. On Saturday, 12/23/2017 I was out finishing up some last minute Christmas shopping when my car overheated and the check engine light came on. I immediately pulled over and turned the car off. As I sat, waiting and hoping the car would still work, I remembered Pacifico Ford Service shop was open on Saturdays. I drove over with anticipation that they would be able to check it out, fix it and I could be on my way. I was greeted by a young man who said he was not certain if I could be seen and would have to check with Bob. Bob came over and I began explaining my emergency situation. He informed me that Saturday is mostly for appointments, there was nothing they could do and to back out to leave. I was shocked and appalled because it was only 12:30pm and they closed at 3pm leaving ample amount of time to be seen. I left disappointed, discouraged and dishearten that I wouldn't be able to complete my holiday shopping and travels due to the uncertainty of my car's maintenance state. As I drove off, something told me to call and make a complaint. I spoke with the operator who despite letting me know the individuals that would normally take the complaint were off, she kindly heard me out, put me on hold, and sought a resolution. She returned and said to speak with Sean. Sean listened, understood my plight, and told me to turn around and come back. Once I returned, he greeted me with a smile, apoligized for being turned away, reassured me he would work me in, and would figure out what was going on with my car. I was the last one in the shop when Sean came over to tell me that they diagnose the issue. I was in need of a thermostat and water belt and had I continued driving it would have put it in a far worse condition leading to a higher expense to be repaired. He told me that he would need to keep the car, but was going to provide a loaner so that I could still finish my shopping and do my holiday traveling to see family and friends and for that I am truly grateful. I would also like to give a honorable mention and thank you to the mechanic guys that helped transfer by belongings from my car to the loaner as well. Overall, Sean and his team went above and beyond to accommodate me and should be recognized for exceeding expectations. More

Great service / nice people Went in for service. First time dealing with Chris D. Skeptical about dealing with someone new but happy I did. Nice guy and the usual great service. Went in for service. First time dealing with Chris D. Skeptical about dealing with someone new but happy I did. Nice guy and the usual great service. More

The people make all the difference! I recently "inherited" a ford from my aunt, who can no longer drive. My goal is to keep the car running long enough for my son to use it when he gets I recently "inherited" a ford from my aunt, who can no longer drive. My goal is to keep the car running long enough for my son to use it when he gets his license in 2 years and keep it until he goes away to college. Chris Duganitz was more than personable. He understood and took care of the car. He knew what I was looking to do and addressed my issues, instead of trying to oversell me. He is the type of person I would go back to. I honestly did not know where to go and am so incredibly happy I decided to go to Pacifico. Chris is a real keeper and will keep me coming back! More

auto service took my daughters car in for a problem, i talked to sean mellon. very good service. this was the best service i have ever had at a car dealer. just w took my daughters car in for a problem, i talked to sean mellon. very good service. this was the best service i have ever had at a car dealer. just wish they were closer to where i live. More

He’s the best I took my car to get its first oil change I had Sean at Service he a down to earth professional understanding I’ tell everybody to go see Sean he ge I took my car to get its first oil change I had Sean at Service he a down to earth professional understanding I’ tell everybody to go see Sean he get things done More

Missing Paperwork I took my vehicle in for an oil change and inspection and had Sean Mellon as my service advisor. I didn't have some of the paperwork I needed. Instead I took my vehicle in for an oil change and inspection and had Sean Mellon as my service advisor. I didn't have some of the paperwork I needed. Instead of telling me they couldn't do the inspection, Sean helped me get online with PennDOT and get everything I needed. He pretty much took care of everything. Couldn't have asked for him to any more helpful. More

Leasing a car a second time Pacifico ford is a great place to lease a car. The service was great. Mr Hill whom I met For the first time was patient thorough and very knowledgeabl Pacifico ford is a great place to lease a car. The service was great. Mr Hill whom I met For the first time was patient thorough and very knowledgeable in the leasing process answered all my questions and even helped me clean out the car I was turning in. Really was an enjoyable experience . Thank You Thomas Lawton More