Pacifico Ford - Service Center

Best Experience I have ever had at Pacifico I have been going to Ford dealerships across the states for many years now to service my 1997 Lincoln TownCar, and I have to say- this was the most th I have been going to Ford dealerships across the states for many years now to service my 1997 Lincoln TownCar, and I have to say- this was the most thorough, easy experience that I've had thus far. My service advisor, 593 Sean Mellon, kept me up to speed every step of the way by texting me with updates and questions, which was the best method of contact for me. I admit that I was hesitant to return to Pacifico for service because of my last experience, but Sean definitely was able to rectify that situation and guaranteed future business from me. Sean, thank you so much, keep up the good work! -Pat More

Excellent Customer Service I had a great on 12/7/17 with the service department. Sean Mellon was the representative that assisted me. He Kept me updated as to what services were I had a great on 12/7/17 with the service department. Sean Mellon was the representative that assisted me. He Kept me updated as to what services were recommended for my vehicle and when I should except my service to be completed. I could not have asked for a better experience. More

Ford Pacifico - Sean Mellon I want to express my gratitude for a dealer like Ford Pacifico. The team there are all so very kind and compassionate. I have never had a bad experien I want to express my gratitude for a dealer like Ford Pacifico. The team there are all so very kind and compassionate. I have never had a bad experience here and I have been going here well before I was a car-owner with my Grandfather. He taught me what loyalty can do and I feel as though the guys here are loyal to me. Sean Mellon has been an excellent representative for the company and has helped me on numerous occasions. I know I can speak honestly when I say that I do NOT know the language of car sales/service and I feel as though Ford Pacifico are very honest, committed and timely. I definitely recommend that you give this dealer a chance to provide for you whatever you are seeking in the auto world. More

Bo jackson Service was fast, friendly and knowledgeable. Mr. Sean makes EVER customer feel like family. His only knock is he's a Dallas fan. Lol. He is very prof Service was fast, friendly and knowledgeable. Mr. Sean makes EVER customer feel like family. His only knock is he's a Dallas fan. Lol. He is very professional and so is your staff. More

These people KNOW their stuff Sean Mellon was my Customer Service Manager and he kept in contact with me the entire time my vehicle was being serviced with updates. When they were Sean Mellon was my Customer Service Manager and he kept in contact with me the entire time my vehicle was being serviced with updates. When they weren't able to complete the work the same day, Sean arranged a vehicle for me. This may not seem like much but when you consider the area was having a winter storm and everybody wanted to go home. The fact Sean and his partnership with the people at Enterprise stayed late to make sure I was taken care of properly. Thank you so much. More

Excellent Came in because I took my Ford to another Ford Dealership across the street from my job and i couldn't what they said. Sean seen the look on my face w Came in because I took my Ford to another Ford Dealership across the street from my job and i couldn't what they said. Sean seen the look on my face when i got there and he told me that he would take it to the service guys and let me know what was wrong. He came back out and said no need to worry your car the axles wrong but it's covered under your warranty or the other dealership told me was something completely different so Sean made my visit very comfortable and very pleasant I would recommend him to anybody that comes to ford to have service done. More

Excellent Service- highly recommended Special thanks to Sean Mellon. Excellent communication, thoughtful, and honest. I've been receiving service for my vehicle for over 2 years and no oth Special thanks to Sean Mellon. Excellent communication, thoughtful, and honest. I've been receiving service for my vehicle for over 2 years and no other service member compares to his hospitality. Please forward these accolades to management, Sean is a great asset to their team. More

Bob Rauh is Amazing! Recently brought in my vehicle for a mysterious hole in the tire. Bob Rauh was able to resolve the issue, order a new tire and change the oil expediti Recently brought in my vehicle for a mysterious hole in the tire. Bob Rauh was able to resolve the issue, order a new tire and change the oil expeditiously. He provides incredible service and is a wonderful human being! More

Exceptional I called day bbefoe xmas with a tire which was almost flat and looked like it had a partial slash. Turns out it was close to closing time and I was n I called day bbefoe xmas with a tire which was almost flat and looked like it had a partial slash. Turns out it was close to closing time and I was not sure how long it would take for me to get their and I would have to avoid highway and drive slow and get air for tire a couple of times. I had no spare or donut since my car is a hybrid. H e waited, wa able to plug it and made xmas. Is it's possible for me and my family. More

Happy New Year,! I went for maintenance, Sean Mellon was very knowledgeable,helpful @ nice👌..He made my experience "hanging in the shop" a pleasant one. Thank you & I went for maintenance, Sean Mellon was very knowledgeable,helpful @ nice👌..He made my experience "hanging in the shop" a pleasant one. Thank you & HAPPY NEW YEAR!! More