Pacifico Ford - Service Center

Paul Rubin is Fantastic - Great Service at Pacifico Ford! I had to get new keys made for my 2013 Ford Edge on 4/19/2018 at Pacifico Ford on Essignton Ave in Philadelphia. Paul Rubin was the service specialist I had to get new keys made for my 2013 Ford Edge on 4/19/2018 at Pacifico Ford on Essignton Ave in Philadelphia. Paul Rubin was the service specialist who helped me. He was awesome. He truly exemplifies what great customer service looks like. He ordered the keys that I needed ahead of time so I didn’t have to wait and he saved me a substantial amount of money by offering me a better option. I’ve never experienced customer service like that before and I will only go to Pacifico Ford for my service needs from now on. Paul was patient, kind and he put My stressful situation at ease. The owner of Pacifico Ford, please give Paul Rubin a raise he deserves it!!! More

Excellent customer service prompt and efficient work Sean is a great employee who sticks to his schedule, does great work in a prompt and efficient manner. Sean also has some of the best customer service Sean is a great employee who sticks to his schedule, does great work in a prompt and efficient manner. Sean also has some of the best customer service I have seen in any auto mechanic shop period. Thank you Sean More

Routine Servicing The service was prompt, Sean provided a good explanation of the work. He, and the other Pacifica employees are always friendly and their prices are v The service was prompt, Sean provided a good explanation of the work. He, and the other Pacifica employees are always friendly and their prices are very competitive based on my experience. In my experience, they are very competent and customer focused. More

Car inspection made easy. I came into the dealership to get an inspection done for my new car I had bought recently at another dealership. When I first came in I was kind of lo I came into the dealership to get an inspection done for my new car I had bought recently at another dealership. When I first came in I was kind of lost on where to go in the dealership but everyone was very friendly and got me to the right place. Sean was the one to help me out with the inspection and was very friendly to me as soon as I started talking to him. I told him the situation that I just bought the car and really just needed the stickers which he understood right away which made the whole experience easy. More

pacifico excellence! We never have to dread going to Pacifico for service, their waiting room is comfortable and clean and they also have a Keurig. I often work with Sean We never have to dread going to Pacifico for service, their waiting room is comfortable and clean and they also have a Keurig. I often work with Sean from the service team and he is a pleasure to work with and always explains all available options and charges thoroughly and even lets you know what is not immediately needed. Thank you again! More

felt like family I had an AWESOME experience at the dealer ship for services. Sean Mellon and Sharon the receptionist made me feel like family. I will DEFINITELY retur I had an AWESOME experience at the dealer ship for services. Sean Mellon and Sharon the receptionist made me feel like family. I will DEFINITELY return. :) More

Great experience Sean was informative and courteous. There is not a bad thing I can say about my experience with Sean and Pacifico Ford. I would highly recommend serv Sean was informative and courteous. There is not a bad thing I can say about my experience with Sean and Pacifico Ford. I would highly recommend servicing your vehicle with Sean to anyone. More

I had no problem purchasing a car or to get service, excelle It was an awesome time with my car dealership and everyone was awesome and it was in a timely manner. I would recommend them to the world. It was an awesome time with my car dealership and everyone was awesome and it was in a timely manner. I would recommend them to the world. More

Service Best service! Honest respectful trustworthy. I have no worries when dropping my vehicle off for service. I’m confident my vehicle is serviced correc Best service! Honest respectful trustworthy. I have no worries when dropping my vehicle off for service. I’m confident my vehicle is serviced correctly with care. Thank you so much!! More

Very welcoming From the time I pulled into the lot. Up until my vehicle was complete with its service i was happy. I was greeted with a welcoming smile& good morning From the time I pulled into the lot. Up until my vehicle was complete with its service i was happy. I was greeted with a welcoming smile& good morning from Mr. James Williams Even though the sitting area filled really fast I always heard the young man answer all questions and always said thank you are you going to wait for your vechile to all he encountered . This type of service is what all dealerships experiences should be like keep up the great work. More