Pacifico Ford - Service Center

SEAN IS THE BEST NEEDED A OIL CHANGE AND INSPECTION. WENT TO SEAN MELLON AND WAS DONE IN LESS THAN 90 MINUTES. ALWAYS PROFESSIONAL AND WILL GO THE EXTRA MILE. IF SEAN NEEDED A OIL CHANGE AND INSPECTION. WENT TO SEAN MELLON AND WAS DONE IN LESS THAN 90 MINUTES. ALWAYS PROFESSIONAL AND WILL GO THE EXTRA MILE. IF SEAN LEAVES FOR ANOTHER DEALERSHIP I'M GOING TOO. KEEP UP THE GOOD CUSTOMER SERVICE. More

Great Service Brought my car in for service, (oil change) they did an excellent job in a very timely manner and found another issue during their routine inspection Brought my car in for service, (oil change) they did an excellent job in a very timely manner and found another issue during their routine inspection that I will have done next week. More

Inspection, oil change, engine light, wipers going on w/o be Everyone says “ohhh don’t take ur car to the dealership for repairs, they will rip you off”. NOT HERE!! Sean Mellon is a great guy & down to earth. Y Everyone says “ohhh don’t take ur car to the dealership for repairs, they will rip you off”. NOT HERE!! Sean Mellon is a great guy & down to earth. Yes, my Edge had some things wrong, which was still under warranty, thank god. But, Sean made sure we were not charged anything above & actually saved us money!! I will always go here for my Ford service!! Thanks again Sean!! More

HORRIBLE SERVICE. NEVER GO HERE AGAIN! Dropped my vehicle off for a warranty repair and recall and I specifically told them exactly what lights were on. I lef SERVICE. NEVER GO HERE AGAIN! Dropped my vehicle off for a warranty repair and recall and I specifically told them exactly what lights were on. I left it there on Thursday and didn't pick it up until Wednesday at 8:40PM. When I pick it up, I noticed the 'I" notification I had informed them about is still on. I reach out to them the morning after at 9AM to let them know they didn't finish the service repair and my warranty actually expired during the repair (May 11th --- I dropped it off on the 10th.) The service director "Terry" tries to tell me that's my responsibility to let them know exactly what the notifications are supposed to mean and I'm supposed to explain it to the service advisor. I guess their service advisors get paid for nothing then because last time I checked, that's what they're being paid to do. He repeatedly tried to deflect and make it seems like it was my fault when in reality, it 100% should have all been handled. Worse customer service I've dealt with at a dealership. More

Had 4 tires replaced because it was just time to doit I've been a Customer of Pacific Ford for around 30 years... I've bought several vehicles from them and get all my service done here... I've never had I've been a Customer of Pacific Ford for around 30 years... I've bought several vehicles from them and get all my service done here... I've never had a problem that couldn't be solved and they never let you leave without being 100% satisfied !! They also make you feel like Family... I would definitely recommend this dealer to anyone.. More

Quick and easy Great experience had car fixed as soon as part arrived at dealership. Fast check out will recommend dealer to all friends and family i have. Great experience had car fixed as soon as part arrived at dealership. Fast check out will recommend dealer to all friends and family i have. More

Steering wheel bolt replacement recall Great job and friendly service. Kept me updated on the service work being performed. Highly recommend both Sean Mellon and Phil Kearney. I take both o Great job and friendly service. Kept me updated on the service work being performed. Highly recommend both Sean Mellon and Phil Kearney. I take both of my cars to Pacifico Ford for all my service work. Job well done!! More

Great Took my car there was great service friendly. No waiting work with you bring you out tell you what’s going on with car if you have any questions they’ Took my car there was great service friendly. No waiting work with you bring you out tell you what’s going on with car if you have any questions they’ll answer it. I give it 5 star definitely and take my car every time I need work done. More

Outstanding service Sean is an excellent service guy at Ford. He checked my car for any slow leaks and had an oil change done. Sean cares about his customers and have the Sean is an excellent service guy at Ford. He checked my car for any slow leaks and had an oil change done. Sean cares about his customers and have them leaving satisfied. More

Recall service Sean Mellon in service was as allways outstanding without an appt on a whim i stopped by to inquire about the recall notice i recieved on my 2014 fusi Sean Mellon in service was as allways outstanding without an appt on a whim i stopped by to inquire about the recall notice i recieved on my 2014 fusion. Sean asked me if i had about an hour. Well in less than45 min i was back in my car and on my way home with the required repairs made. Thank You More