Pacifico Ford - Service Center

Service Paul and Terri we’re very helpful securing a high-performance tires with Car stranded in Philadelphia as we were out of town turnaround and communica Paul and Terri we’re very helpful securing a high-performance tires with Car stranded in Philadelphia as we were out of town turnaround and communication were excellent More

Excellent Service Exceptional service on my warranty repair! The towing and rental car service was made easy by the friendly staff. Car runs great now. Thank you. Exceptional service on my warranty repair! The towing and rental car service was made easy by the friendly staff. Car runs great now. Thank you. More

Oil change Because they made an exception to take us in even though they were getting ready to close a we really appreciated Steve for excepting us today. Because they made an exception to take us in even though they were getting ready to close a we really appreciated Steve for excepting us today. More

service center woes Yet again not thorough with processing of service line entering the service bay. I had a scheduled appointment not sure of others waiting. Need to fin Yet again not thorough with processing of service line entering the service bay. I had a scheduled appointment not sure of others waiting. Need to find other ways to address those with appointment scheduled and those driving up on that day for service More

Worst service team ever Came here for a service - appt scheduled for 10am. When i pulled into the garage i sat there for a few and wasn’t even greeted. Got out of the car you Came here for a service - appt scheduled for 10am. When i pulled into the garage i sat there for a few and wasn’t even greeted. Got out of the car young kid is sitting behind the desk- i asked him “are you supposed to check me in?” He said yea and pulled a clipboard to take my info -he acted as if I was Bothering him, didn’t even get up! strike 1 in my book. 1230 my car was never even pulled back. No service manager even touched it. I go to the desk and ask for a status and I’m told everybody is out to lunch! My car is less than a year old and I even pay for the extra warranty coverage that the dealership offers. My car needed a service and some recalls checked. I purchased my car from here less than a year ago and I’m already have problems with it. It makes this weird shaking thing when parked, the AC does not get cold and it’s a bunch of recalls. The service is horrible. I sat There for 3 hours and not 1 person even acknowledged me! I’m beyond irritated and this will be the last car I ever Buy from this dealer... to make matters worst I was Still asked to come back another day to get my ac looked at!!! Another inconvenience on my life More

Service Department Your employee, James Williams helped me get my car serviced on Thursday June 14, 2018, 15 minutes before the service department was about to close. I Your employee, James Williams helped me get my car serviced on Thursday June 14, 2018, 15 minutes before the service department was about to close. I didnt know that the hours have changed but was very grateful that he helped me out. Mr. Williams informed me of the new hours and I was thankful. He was very courteous and polite and I appreciated that. Thank You Ms. Epps More

Oil change Free oil change with car purchase. Definitely would go back. Free car wash with every service. Service was quick and efficient. Waiting area is nice w Free oil change with car purchase. Definitely would go back. Free car wash with every service. Service was quick and efficient. Waiting area is nice with tv, Wi-Fi, and few charging. More

Excellent experience James is an excellent representative of quick lanes. Always courteous and willing to explain what’s in the best interest of the customer. I have refer James is an excellent representative of quick lanes. Always courteous and willing to explain what’s in the best interest of the customer. I have referred my family and will continue to refer customers please continue to provide excellent customer service! More

Service I had to make an appointment on short notice for service. They fit me in that day no questions asked. The guys at Pacifico always take great care of m I had to make an appointment on short notice for service. They fit me in that day no questions asked. The guys at Pacifico always take great care of my friends, family and myself More

Service review I went to the dealership to have a minor repair. The hose that dispenses windshield wiper fluid had to be replaced. Sean, my service rep, was patient I went to the dealership to have a minor repair. The hose that dispenses windshield wiper fluid had to be replaced. Sean, my service rep, was patient and extremely helpful. He explained what needed to be done and took care of the problem. I was very pleased with the outcome. More