Pacifico Ford - Service Center

Excellent service How do I describe Andrew Knox services? Totally Excellent! He was excellent in his services. Excellent in his professionalism Excellent in coordina How do I describe Andrew Knox services? Totally Excellent! He was excellent in his services. Excellent in his professionalism Excellent in coordinating my car problems and making sure the repairs were done properly. Excellent in his communication with me Excellent in going above and beyond. Even when my car was not assigned to him, he made sure my car was taken care of. Andrew Knox should be named totally excellent. Andrew restores my confidence in Pacifico. Thank you again Andrew for your excellent service. More

Wonderful Paul Rubin and the service people could not have been more friendly and helpful to me. Great team who know how to treat people. Very important to b Paul Rubin and the service people could not have been more friendly and helpful to me. Great team who know how to treat people. Very important to bringing people like me coming back. A big thanks. More

Xtra caring people Although they couldnt fix my tire slow leak they had one in stock and were able to put that on and get me outta there in an hour and a Half I come a Although they couldnt fix my tire slow leak they had one in stock and were able to put that on and get me outta there in an hour and a Half I come all the way from the northeast because to service is prompt And the free coffee and pretzels doesn't hurt either. More

Oil change Went in for a routine oil change found out that I had a nail in my tire. Sean and the boys took care of me and I was in and out Went in for a routine oil change found out that I had a nail in my tire. Sean and the boys took care of me and I was in and out More

Great Service Always friendly and helpful. Never any surprises on pricing and let’s me know exactly what the problem is. I won’t take my car to anyone else. Always friendly and helpful. Never any surprises on pricing and let’s me know exactly what the problem is. I won’t take my car to anyone else. More

Top notch service My Highlander received and oil change today. First time here and I must say I was EXTREMELY satisfied! James was helpful and sufficient. Great service My Highlander received and oil change today. First time here and I must say I was EXTREMELY satisfied! James was helpful and sufficient. Great service! I will be back. I like that they have an Uber service. That is very convenient. I am excited about becoming a regular customer. More

Nitrogen calibration Travis was my technician , he was great and got me in and out at a busy time, thought it was going to be a large bill but it was a no charge . Travis was my technician , he was great and got me in and out at a busy time, thought it was going to be a large bill but it was a no charge . More

Recall Pleasure to have my truck serviced at Pacifico ! Bob Rauh made it as smooth as possible, would highly recommend this service department for all Ford Pleasure to have my truck serviced at Pacifico ! Bob Rauh made it as smooth as possible, would highly recommend this service department for all Ford owners More

Thank you James Williams@Pacifico I went to get my Yukon Denali serviced on 09/28/18 and James Williams was very courteous, informative, and patient with trying to help understand the I went to get my Yukon Denali serviced on 09/28/18 and James Williams was very courteous, informative, and patient with trying to help understand the issues with my vehicle and was able to exceed my expectations! Thank you James and Pacifico!! More

Was the best keyword WAS I've been going to Ford since they help me get my 2009 F150 which I loved still love, thankfully I bought the tire warranty package because there was I've been going to Ford since they help me get my 2009 F150 which I loved still love, thankfully I bought the tire warranty package because there was always issues with new tires getting flats are leaking what have you they could never come up with an answer why they did a good job and replace my tires every time, thank you for that. Then months ago they replace two tires for me and they noticed some rot on my spare tire below my truck bed, which was also a brand new tire no longer than a month-and-a-half old. They lost my tire and rim, sat there for 6 hours for them to tell me they lost it and then come back, this happened a couple times now we are about to be October I have still not received my spare with the new tire I had to go out of town for a couple months they could have called whenever I called they said we will get back to you, never answer text messages or responding to my calls so now I do not go to them, this may sound like a stupid reason but it took a lot of time out of my life over one rim and tire to keep coming there for it to not be there when I was told to come in those days. Was the most blessed grateful customer ever appreciated everybody in that building, they are all great workers except for the fact they messed this up big-time ruined a lot of my time that I cannot get back, also never ever got any of their special deals, like putting Nitro in the tires when they never were supposed to mention it to you as an option, I've said that to him never happen. I did not want to post this but I want my tire on my rim back please become great again and do what was promised, and what is owed to me, and you probably have no idea how many hours of my time you have wasted having me come in leave come back leave come back, enough of me babbling On and On This Is the End thank you and I hope everyone has great holidays More