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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews

1,033 Reviews of Pacifico Ford - Service Center

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November 16, 2018

Services provided by phone operator contacted Pacifico a Young lady from service area picked up and she was very rude to me when I asked to speak to a supvisor. More

by mmoreau30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Rauh
Nov 26, 2018 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

November 15, 2018

Another great experience I don't usually characterize having my car serviced as, "A great experience," but it really was. My teenager drives the car I brought it so safety is More

by MomOf2
Recommend Dealer
Yes
Employees Worked With
Christopher Duganitz
Nov 26, 2018 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 11, 2018

They are so bad pep boys is working on my car I was a loyal 24 year customer. In the past few years I have been cheated, lied to and robbed by them. I gave bad rating and service writer told me my More

by Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Rauh, Andrew Knox
Nov 26, 2018 -

Pacifico Ford responded

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

November 08, 2018

Excellent Service Steve was excellent in providing quotes and explanations for the necessary service, repairs were performed well and I was kept informed of the progres More

by Pastor Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

October 30, 2018

great service Brought my car in for routine service as usual Bob Rauh was and is the best service advisor. I always look forward to seeing him. Thanks Bob. More

by Adisatalo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
Nov 07, 2018 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 29, 2018

Excellent service How do I describe Andrew Knox services? Totally Excellent! He was excellent in his services. Excellent in his professionalism Excellent in coordina More

by Excellent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Knox
Nov 07, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 23, 2018

Wonderful Paul Rubin and the service people could not have been more friendly and helpful to me. Great team who know how to treat people. Very important to b More

by Day123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 18, 2018

Xtra caring people Although they couldnt fix my tire slow leak they had one in stock and were able to put that on and get me outta there in an hour and a Half I come a More

by Ive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Knox, Gina Puggi-McDevitt
Oct 23, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 13, 2018

Oil change Went in for a routine oil change found out that I had a nail in my tire. Sean and the boys took care of me and I was in and out More

by Shorty1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Mellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Pentz
Oct 23, 2018 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

October 10, 2018

Great Service Always friendly and helpful. Never any surprises on pricing and let’s me know exactly what the problem is. I won’t take my car to anyone else. More

by MrsFernandes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Oct 23, 2018 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

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