Pacifico Ford - Service Center

HAVE YOU DRIVEN A FORD LATELY ? To answer your question, yes my wife did and on Saturday March 30, 2019 her 2012 Edge purchased new stopped. It was towed to Pacifico Ford on Mon ? To answer your question, yes my wife did and on Saturday March 30, 2019 her 2012 Edge purchased new stopped. It was towed to Pacifico Ford on Monday April 1, 2019 and arrived at 8:30 am. I was informed Wednesday April 3, 2019 that it was possibly an engine issue and it would still be several days before an engine technician would be able to look at my car and an accurate assessment could be made. Be mindful during this period she is without a car. However receiving a call from Mr. Morrison he made it clear what exactly I would be responsible for paying. Not how about you can come get a loaner because we are backed up at this time. I assumed this is just the standard talk and email given to every customer. It is now Friday April 5, 2019, 9:35am still no car. This will be the last time I purchase anything from FORD. The car in question was purchased and serviced at Pacifico so the records are right there showing the car was maintained properly and is under a service contract that was purchased from who, you guessed it (PACIFICO FORD). My family has purchased well over 12 vehicles from Ford both new and used and I have personally recommended well over 25 persons to you who have purchased cars. In closing this is not the normal practice from most dealerships. At Rt 309 Acura anytime they had my car for whatever reason a loaner was provided to me by them as a courtesy. This is inexcusable 7 days and counting without a car. Friday April 5, 2019 at 3:15pm I was informed by FORD that they contacted the warranty company and that they needed our permission to take the car apart. So she will have no car for the weekend. The warranty covers a rental, but we are unable to get one because it has to be approved upon the results reported to them (the warranty company) from Ford’s service department. Maybe Monday April 8, 2019 the repairs can begin. Don’t know for sure just surmising as they are. More

Wheel alignment I came in for an oil change and a wheel alignment. Andrew has me in and out. Everytime I come here it is so painless I came in for an oil change and a wheel alignment. Andrew has me in and out. Everytime I come here it is so painless More

My Main Man James Every time I bring my car in for service, the service is great. James is very professional and takes good care of my car. The wait is never too long w Every time I bring my car in for service, the service is great. James is very professional and takes good care of my car. The wait is never too long which is great especially since the service center doesn’t take appointments. Thanks always for the service you provide me. More

Not happy Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was cl Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was closed. Went to the regular service desk and was informed the the "QL" closed at 6. Fine, left the truck and got call today the the repairs were finished. Arrived today at 5:50 only to find out they were closed! Had the service adviser informed me of this, especially on a Friday, I would have paid my bill over the phone and all would have been well. COMMUNICATION PEOPLE!! You are the front line to the customer, therefore that makes you customer service! And, don't even get me started on why the paperwork wasn't left with, or accessible by another department that is still open...like any other dealership in the Tri-State area!! Sorry to say, but the way my husband feels now, you just may have lost a good customer due to your service department. ...Don't mess with a man and his truck, especially the night before Trout season! Mrs. Wilson P.S. I am not sure who he dealt with, so I am picking someone random in service so I can post this. More

Awesome I give them a 5 because that’s always been the type of service I have always received. I’ve been going to this location for 3 plus years now and I wil I give them a 5 because that’s always been the type of service I have always received. I’ve been going to this location for 3 plus years now and I will continue to use this location for a long time to come. More

Another great experience I truly cannot day enough about Christopher Duganitz’s professionalism and caring nature. He is trustworthy and I depend on his opinion. Hedoesnt laug I truly cannot day enough about Christopher Duganitz’s professionalism and caring nature. He is trustworthy and I depend on his opinion. Hedoesnt laugh at my questions and makes me feel reassured that the car is getting fixed but that I’m not wasting money on things I don’t need. So happy I found a dealership I can count on. More

Service for my 2017 Explorer Service assist manager was excellent! Kept me informed and made me aware of prices before performing any service on my vehicle. But when I received my Service assist manager was excellent! Kept me informed and made me aware of prices before performing any service on my vehicle. But when I received my vehicle from the deduce area my steering wheel was filthy with black residue. More

Outstanding James Williams delivers prompt,courteous and professional customer service. He is the reason I will continue to get my service done at Pacifico Quick James Williams delivers prompt,courteous and professional customer service. He is the reason I will continue to get my service done at Pacifico Quick Lane. Thank you for outstanding service James. More

Paul Rubin is the only mechanic I will take my car to After moving to Philly, I bought my first car from Pacifico Ford. These large dealers can be hit or miss. Some people on both the sales and service si After moving to Philly, I bought my first car from Pacifico Ford. These large dealers can be hit or miss. Some people on both the sales and service side don't necessarily live up to what you would expect. Paul Rubin is the best mechanic I have ever worked with. He is communicative, responsive, and pays attention to detail. He goes above and beyond what is required. When my car came in for emergency service, he made sure to clean the car for me before I arrived, just to make sure I was happy. This kind of customer service is sorely lacking in today's world. The work that was completed was thorough and done timely. I will never bring my car to any mechanic other than Paul, should he choose to stay in this profession. He has a customer for life. More

Oil change I came in for an oil change and Andrew Knox was the best. He had me in and out in no time. I would recommend them to all of my fruand family I came in for an oil change and Andrew Knox was the best. He had me in and out in no time. I would recommend them to all of my fruand family More