Pacifico Ford - Service Center

Not happy Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was cl Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was closed. Went to the regular service desk and was informed the the "QL" closed at 6. Fine, left the truck and got call today the the repairs were finished. Arrived today at 5:50 only to find out they were closed! Had the service adviser informed me of this, especially on a Friday, I would have paid my bill over the phone and all would have been well. COMMUNICATION PEOPLE!! You are the front line to the customer, therefore that makes you customer service! And, don't even get me started on why the paperwork wasn't left with, or accessible by another department that is still open...like any other dealership in the Tri-State area!! Sorry to say, but the way my husband feels now, you just may have lost a good customer due to your service department. ...Don't mess with a man and his truck, especially the night before Trout season! Mrs. Wilson P.S. I am not sure who he dealt with, so I am picking someone random in service so I can post this. More

Awesome I give them a 5 because that’s always been the type of service I have always received. I’ve been going to this location for 3 plus years now and I wil I give them a 5 because that’s always been the type of service I have always received. I’ve been going to this location for 3 plus years now and I will continue to use this location for a long time to come. More

Another great experience I truly cannot day enough about Christopher Duganitz’s professionalism and caring nature. He is trustworthy and I depend on his opinion. Hedoesnt laug I truly cannot day enough about Christopher Duganitz’s professionalism and caring nature. He is trustworthy and I depend on his opinion. Hedoesnt laugh at my questions and makes me feel reassured that the car is getting fixed but that I’m not wasting money on things I don’t need. So happy I found a dealership I can count on. More

Service for my 2017 Explorer Service assist manager was excellent! Kept me informed and made me aware of prices before performing any service on my vehicle. But when I received my Service assist manager was excellent! Kept me informed and made me aware of prices before performing any service on my vehicle. But when I received my vehicle from the deduce area my steering wheel was filthy with black residue. More

Paul Rubin is the only mechanic I will take my car to After moving to Philly, I bought my first car from Pacifico Ford. These large dealers can be hit or miss. Some people on both the sales and service si After moving to Philly, I bought my first car from Pacifico Ford. These large dealers can be hit or miss. Some people on both the sales and service side don't necessarily live up to what you would expect. Paul Rubin is the best mechanic I have ever worked with. He is communicative, responsive, and pays attention to detail. He goes above and beyond what is required. When my car came in for emergency service, he made sure to clean the car for me before I arrived, just to make sure I was happy. This kind of customer service is sorely lacking in today's world. The work that was completed was thorough and done timely. I will never bring my car to any mechanic other than Paul, should he choose to stay in this profession. He has a customer for life. More

Outstanding James Williams delivers prompt,courteous and professional customer service. He is the reason I will continue to get my service done at Pacifico Quick James Williams delivers prompt,courteous and professional customer service. He is the reason I will continue to get my service done at Pacifico Quick Lane. Thank you for outstanding service James. More

Oil change I came in for an oil change and Andrew Knox was the best. He had me in and out in no time. I would recommend them to all of my fruand family I came in for an oil change and Andrew Knox was the best. He had me in and out in no time. I would recommend them to all of my fruand family More

Straight Shooter My service rep Bob, is always clear about the issues with my Taurus. Which issues can wait and which issues need to be addressed immediately. My service rep Bob, is always clear about the issues with my Taurus. Which issues can wait and which issues need to be addressed immediately. More

Thank you James at Quick Lane I have to travel on the road alot and need my vehicle. On Jan. 9th, I bought my GMC to James because my check engine light was on and I needed an oil I have to travel on the road alot and need my vehicle. On Jan. 9th, I bought my GMC to James because my check engine light was on and I needed an oil change. I can always rely on James. Unlike many dealerships that take advantage of women, I feel I always get quality service at the appropriate rates. Thanks James for your professional and courteous service always. More

GOOD PRICES. SERVICE AFTER THE SALE NOT SO GOOD My overall experience with them has not been a good one. The people on the phone for the most part are very rude. Getting someone to return a call pro My overall experience with them has not been a good one. The people on the phone for the most part are very rude. Getting someone to return a call promptly or an email AFTER the purchase was almost impossible. I had several bad experiences with them first with getting my tags, then with repairs. Finally I got a man named Paul in the service dept who had someone who went above and beyond to make things right. His name is Mike Tamburrino. He was an GODSEND. He promised he would make things right, and that's EXACTLY what he did. I can not say how happy I am that my issue is FINALLY resolved. More