Pacifico Ford - Service Center

Bob Rauh - Extraordinary Visited Pacifico Ford to have vehicle inspection completed. Bob Rauh provided quick and efficient service. He also made me aware of some maintenance r Visited Pacifico Ford to have vehicle inspection completed. Bob Rauh provided quick and efficient service. He also made me aware of some maintenance repairs to keep in mind in the near future. Bob provides excellent service each and every time I've visited the dealership in the past 6 years. Can't imagine what maintenance would be like without him (and don't want to)!! More

Bob Rauh - Incredible Service Recent visit to Ford was nothing short of amazing. Bob is always able to provide superior service. Simultaneously, he is kind and has the ability to m Recent visit to Ford was nothing short of amazing. Bob is always able to provide superior service. Simultaneously, he is kind and has the ability to make me feel at ease. My car was repaired quickly and all has been wonderful since. More

I formative customer Good customer service and guidance on maintenance and required inspections. Bob was friendly and checked in what needs to be done about my tires. I lo Good customer service and guidance on maintenance and required inspections. Bob was friendly and checked in what needs to be done about my tires. I love being an informative customer. More

Awesome service I love coming to Pacifico Ford they are friendly fast and sufficient I feel like family the moment I walk in the door and I also know that my truck i I love coming to Pacifico Ford they are friendly fast and sufficient I feel like family the moment I walk in the door and I also know that my truck is in good hands with their hard working technicians And Bob is overall the best thanks for being great!! More

The Works oil change Andrew was awesome today. He made sure my appointment time was honored he also made sure my vehicle receive the proper maintenance it needed. Thank Andrew was awesome today. He made sure my appointment time was honored he also made sure my vehicle receive the proper maintenance it needed. Thank you for the awesome work! More

HAVE YOU DRIVEN A FORD LATELY ? To answer your question, yes my wife did and on Saturday March 30, 2019 her 2012 Edge purchased new stopped. It was towed to Pacifico Ford on Mon ? To answer your question, yes my wife did and on Saturday March 30, 2019 her 2012 Edge purchased new stopped. It was towed to Pacifico Ford on Monday April 1, 2019 and arrived at 8:30 am. I was informed Wednesday April 3, 2019 that it was possibly an engine issue and it would still be several days before an engine technician would be able to look at my car and an accurate assessment could be made. Be mindful during this period she is without a car. However receiving a call from Mr. Morrison he made it clear what exactly I would be responsible for paying. Not how about you can come get a loaner because we are backed up at this time. I assumed this is just the standard talk and email given to every customer. It is now Friday April 5, 2019, 9:35am still no car. This will be the last time I purchase anything from FORD. The car in question was purchased and serviced at Pacifico so the records are right there showing the car was maintained properly and is under a service contract that was purchased from who, you guessed it (PACIFICO FORD). My family has purchased well over 12 vehicles from Ford both new and used and I have personally recommended well over 25 persons to you who have purchased cars. In closing this is not the normal practice from most dealerships. At Rt 309 Acura anytime they had my car for whatever reason a loaner was provided to me by them as a courtesy. This is inexcusable 7 days and counting without a car. Friday April 5, 2019 at 3:15pm I was informed by FORD that they contacted the warranty company and that they needed our permission to take the car apart. So she will have no car for the weekend. The warranty covers a rental, but we are unable to get one because it has to be approved upon the results reported to them (the warranty company) from Ford’s service department. Maybe Monday April 8, 2019 the repairs can begin. Don’t know for sure just surmising as they are. More

Wheel alignment I came in for an oil change and a wheel alignment. Andrew has me in and out. Everytime I come here it is so painless I came in for an oil change and a wheel alignment. Andrew has me in and out. Everytime I come here it is so painless More

My Main Man James Every time I bring my car in for service, the service is great. James is very professional and takes good care of my car. The wait is never too long w Every time I bring my car in for service, the service is great. James is very professional and takes good care of my car. The wait is never too long which is great especially since the service center doesn’t take appointments. Thanks always for the service you provide me. More

Not happy Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was cl Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was closed. Went to the regular service desk and was informed the the "QL" closed at 6. Fine, left the truck and got call today the the repairs were finished. Arrived today at 5:50 only to find out they were closed! Had the service adviser informed me of this, especially on a Friday, I would have paid my bill over the phone and all would have been well. COMMUNICATION PEOPLE!! You are the front line to the customer, therefore that makes you customer service! And, don't even get me started on why the paperwork wasn't left with, or accessible by another department that is still open...like any other dealership in the Tri-State area!! Sorry to say, but the way my husband feels now, you just may have lost a good customer due to your service department. ...Don't mess with a man and his truck, especially the night before Trout season! Mrs. Wilson P.S. I am not sure who he dealt with, so I am picking someone random in service so I can post this. More

Awesome I give them a 5 because that’s always been the type of service I have always received. I’ve been going to this location for 3 plus years now and I wil I give them a 5 because that’s always been the type of service I have always received. I’ve been going to this location for 3 plus years now and I will continue to use this location for a long time to come. More