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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews

1,033 Reviews of Pacifico Ford - Service Center

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June 09, 2021

Great customer service every time I go, Kaley went out of her way to make sure my Jeep got done. Thank you very much Kaley More

by tom trevelino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley Gowe
Jun 10, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 27, 2021

Professional and courteous- Service writers test drive vehicle recommend other required work. There provided simple explanation of the work, explains work and a written estimate. Waiting area clean, com More

by Tmharrigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams
Jun 02, 2021 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

May 27, 2021

They got me a quick appointment, kept in contact with me for updates and I appreciated the car wash and requested services needed for my vehicle More

by Daniel Lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 23, 2021

Everyone is very pleasant keep up the good work. Kaley was very informative and courteous. Will request her when I return for brakes and wheel alignment More

by dawnmincey46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley
May 23, 2021 -

dawnmincey46 responded

Keep up the great work

May 21, 2021

Justin is my go to for all Ford issues and questions. The man knows his stuff and is a wizard when it comes to automotive issues. More

by lathrops
Recommend Dealer
Yes
Employees Worked With
Justin Hageman
Jun 02, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 26, 2021

Matt McGuckin made working with the Service department effortless. Drop went smooth and pleasant. He kept me apprised of the vehicle status. Had it ready when promised. More

by cmccarthy4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

April 19, 2021

Mr Williams at the Quick Lane service center was very helpful. I was having trouble locating my vehicle Registration he walked me through it on the website. More

by Mack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Jun 02, 2021 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

April 14, 2021

Quick Lane I had a great experience there today. My Rep was James Williams was very pleasant and respectful dealing with my “ WORKS” packages. I also purchased additional items for my car. He ordered anyth More

by denisematthews20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Jun 02, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 10, 2021

Great service and friendly staff. Always helpful and provides timely service. I try to get there early and when I do the wait is not bad. More

by Cherrill W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 09, 2021

Great service told them i needed It done quickly and they got it done. I would recommend them for service you need done. Thank you More

by MarkCementContractor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky De Gregorio, Mike Bottiglieri, Mike Preston
Jun 02, 2021 -

Pacifico Ford responded

Hi MarkCementContractor, Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

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