Pacifico Ford - Service Center

The quality of work I receive from all Pacifico Ford employees is wonderful and especially Joe Roletter who made me feel comfortable, knowing i can Trust him to give me an honest account of any problems employees is wonderful and especially Joe Roletter who made me feel comfortable, knowing i can Trust him to give me an honest account of any problems my car might have, he personally took me to see my car and show where any work needs to be done, for example brake pads, I was taken to mechanic and shown where the pads are wearing thin. I will always take my car and deal with Mr. Roletter for any service my Ford Edge needs. More

I so far have recieved great customer service. Not liking this survey. This is for the benefit of the dealership, Not mine. Assking too may questions this survey. This is for the benefit of the dealership, Not mine. Assking too may questions More

Joe Roletter was my service adviser, and he was very professional in every aspect. I had to bring my F150 in for a transmission issue, and Joe was also able to fit in diagnosing my Sync issue while the professional in every aspect. I had to bring my F150 in for a transmission issue, and Joe was also able to fit in diagnosing my Sync issue while they had the truck. It was ready at the time that Joe promised me it would be done. The transmission is shifting 100% now. In an age where good customer service seems to take a back seat to cost savings, its good to know that there are people like Joe who care about the customer's experience, and a dealership like Pacifico that fosters great employees. More

Joe address our problem and handle it quickly an efficently. He keep us updated on the problem and we had our vehicle back on a timely bases. He was very pleasant and understanding efficently. He keep us updated on the problem and we had our vehicle back on a timely bases. He was very pleasant and understanding More

Joe was very friendly and helpful. He explained everything in detail and in a way that I could understand. I also appreciated that the work was done the same day. everything in detail and in a way that I could understand. I also appreciated that the work was done the same day. More

I chose Rocky because I saw his picture in my local Newspaper and saw him and spoke to him when I take my car in for service. On my last service visit for my 2009 Escape I was upset because the rear do Newspaper and saw him and spoke to him when I take my car in for service. On my last service visit for my 2009 Escape I was upset because the rear door latch was defective and that was covered but to take it apart was not covered. I walked to the show room and asked Rocky to run the figures on a new Vehicle. As I had stated to Rocky If I buy a new Vehicle I will see him first. He was friendly and respectfull. More

Joe did exactly what he said he would on the phone. My reason for not getting the work done is it would not have been worth it for my truck, being as old as it is. it's a old work truck. reason for not getting the work done is it would not have been worth it for my truck, being as old as it is. it's a old work truck. More

i have been a customer of pacifico ford for many years .when i walk thru the door i am greeted by my name. sales and service treat me like part of the family.i cannot say a bad thing about my visits. joe .when i walk thru the door i am greeted by my name. sales and service treat me like part of the family.i cannot say a bad thing about my visits. joe in service was great took good care of me.i would recomend the dealership to all my friends and family. thanks again for all your good work. thanks salvatore altimare 215-694-3399 More

They are very good. Complex problems get fixed promply. Also, they make every effort to accomodate my busy schedule, and usually the parts are available so that I get fixed the first time in for service. Also, they make every effort to accomodate my busy schedule, and usually the parts are available so that I get fixed the first time in for service. More

Pacifico has a good service dept. & the Shuttle service is a great plus. Keeps me from having to hang at the dealership all day. Great place. service is a great plus. Keeps me from having to hang at the dealership all day. Great place. More