Pacific Volkswagen

Super Service I love the service dept. at this dealership. They really take care of their customers. My service adviser, Susan Ahn, in particular. I think if she we I love the service dept. at this dealership. They really take care of their customers. My service adviser, Susan Ahn, in particular. I think if she weren't there I would probably not be driving my VW. More

Trustworthy Reached out to this dealership from another part of the country for advice and a recommendation. They were very open and honest, and made us feel very Reached out to this dealership from another part of the country for advice and a recommendation. They were very open and honest, and made us feel very comfortable with our options and decision. More

The BEST Service ever I do know what can be said of Nancy. She is not only personable, but attentive to every need throughout your purchase experience. Love Pacific Volkswa I do know what can be said of Nancy. She is not only personable, but attentive to every need throughout your purchase experience. Love Pacific Volkswagen and LOVE LOVE LOVE Nancy. More

great service over all Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service. More

Quick and Knowledgeable I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general. More

Courteous, Professional and Attentive Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted m Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted me when I pulled up. When he went to bring my car to the back, Jonathan Rodriguez greeted me quickly and handled the paperwork and shuttles. As always, everyone here is courteous, professional and attentive. Michael was the first person who helped me into a new lease in 2016. He saw how distraught I was with the repair estimate and handled things right away. He was never pushy or sales-y. He was relaxed and engaged, interested in finding the best options for me. I hope Michael, Jonathan and of course Nancy continue to be recognized and rewarded at VW. I'm blanking on the shuttle driver but he was terrific as well. Happy employees make such a huge difference in the success of a company. More

Excellent serivce as always. Jonathan Rodriguez has been my service writer for a number of years. When I has a mysterious cooling system problem I called him, and he was on it ri Jonathan Rodriguez has been my service writer for a number of years. When I has a mysterious cooling system problem I called him, and he was on it right away. He kept me informed as the problem turned out to be even more mysterious than I thought. They kept the car overnight and ran many tests, including road tests. Still a mystery. When I picked up the car the bill was $0.0. I asked Jon if there shouldn't be some charge for all the testing. He responded there was no charge because they didn't find the problem and fix it! My car was returned with all the usual checks, tire pressures set, and sparkling clean! I give Jon and Pacific VW top marks. There will be another chapter when the problem is resolved. More

Service you can trust It has been a while since Jonathan Rodriguez handled a service request for my Beetle. He is my absolute favorite! Service is always busy and Jonathan It has been a while since Jonathan Rodriguez handled a service request for my Beetle. He is my absolute favorite! Service is always busy and Jonathan is popular. I have been a customer over 12 years and there is no guarantee you will hook up with the same service associate. It was a pleasure working with Jonathan again. This was a simple left-rear bulb outage, however, it was caused by a burned-out socket. As always, Jonathan explained the problem, repairs, costs and time duration. The issue was resolved and I was on my way, confident my vehicle received high-quality service. Jonathan has that special touch that makes servicing your car effortless. Thank you Pacific Volkswagen for recognizing exceptional individuals like Jonathan Rodriguez and having them on your service team. More

Jetting away I found Ricky as a salesman very relaxed and not pushing me into a sale. His manager was a little more pushing and although I got a great car, I would I found Ricky as a salesman very relaxed and not pushing me into a sale. His manager was a little more pushing and although I got a great car, I would have liked a little more time to process what was being offered as a lease. He was a little too quick to get me in a car, and wanting me to shake his hand before I can go and run the numbers. A little more romancing of me wouldn't have hurt in the manager's technique. However, I left the dealership with a car purely based off the relaxed, straightforward and friendly nature conveyed by Ricky. He has checked in with me post getting the car, which is a nice touch. More

Great Experience My experience at Pacific Volkswagen was absolutely incredible from start to finish. I was able to go to their location from Mission Viejo test drive a My experience at Pacific Volkswagen was absolutely incredible from start to finish. I was able to go to their location from Mission Viejo test drive a few cars, choose a car, get it financed and walk off the lot with a new lease in a couple hours. Thank you Robert Lozano I’m very satisfied with my new Jetta Rline. I really Appreciate the Follow up email and Phone call to ensure I was Satisfied with my New Car. Highly recommend. The service was incredible, the people were friendly and the cars are amazing. More