Pacific Volkswagen

Rude peopleThey wants me to to a recommended service and Rude people They wants me to to a recommended service and I refused to make, and I asked to just do whats was necessary, in that case was just oil ch Rude people They wants me to to a recommended service and I refused to make, and I asked to just do whats was necessary, in that case was just oil change, and after that the lady was rude to me and told that my car had to stay for 6 hours to make oil change. More

Susan, at the Service Department, was awesome! She kept me advised and updated on the service I brought the car in for and the issue (leak). me advised and updated on the service I brought the car in for and the issue (leak). More

It was a great experience .didn’t need to spend much time before the service was completed. Thanks it was a great experience. It was a great experience before the service was completed. Thanks it was a great experience. It was a great experience More

Very helpful and friendly. My issues were resolved in a very timely manner. Kept me up to date every step of the way. The staff is very knowledgeable and took care of my car. I wouldn't go anywhere else very timely manner. Kept me up to date every step of the way. The staff is very knowledgeable and took care of my car. I wouldn't go anywhere else! More

The service provided was fine but the communication and available rental car was below expectations. I also had to question a charge that was technically a double charge on top of the warranty work (oil c available rental car was below expectations. I also had to question a charge that was technically a double charge on top of the warranty work (oil change) More

I had a great experience. I adore Susan in service department she is always patient and helpful. The rest of the staff is polite as well. department she is always patient and helpful. The rest of the staff is polite as well. More

Overall the experience was easy, communication was clear, easy to make the appointment and a quick turnaround. I do wish the waiting area would open back up soon. easy to make the appointment and a quick turnaround. I do wish the waiting area would open back up soon. More

They couldn’t find the parts for my Eurovan, unable to help me find the part numbers for the harness. Very professional and organized but their knowledge of the Eurovan seems limited. help me find the part numbers for the harness. Very professional and organized but their knowledge of the Eurovan seems limited. More

The service was great and the service manager I worked with was great. I dropped my car off at the designated time and picked up my car when they said it would be ready. with was great. I dropped my car off at the designated time and picked up my car when they said it would be ready. More

I was disappointed to get an email 8 days after having my car in for routine service telling me that I needs to have my brakes serviced soon. No one mentioned anything about it when I picked up the car and car in for routine service telling me that I needs to have my brakes serviced soon. No one mentioned anything about it when I picked up the car and based on prior experiences there, I would have expected to receive a phone call to let me know and ask if I wanted to have the brakes changed while the car was already there. More