Pacific Volkswagen

Needed an ignition switch replaced. Common VW problem. Was charged a $182.00 inspection fee to tell me I needed a new ignition switch. Tried to upsell the work to the tune of $850+. Paid my “inspection fe Was charged a $182.00 inspection fee to tell me I needed a new ignition switch. Tried to upsell the work to the tune of $850+. Paid my “inspection fee.” Walked. Will never return. Or buy another VW product. 👎👎👎 More

It is so hard to get a timely service appointment. They are always booked full weeks in advance which is inconvenient. It is also hard to get a hold of anyone from the service department. The phones go to are always booked full weeks in advance which is inconvenient. It is also hard to get a hold of anyone from the service department. The phones go to voicemail and you don't get a phonecall until much later. They seem overworked and unable to handle their customer volume. Also why do we have to leave our car for essentially the entire day to get even the smallest service done? It's incredibly inconvenient. More

Took 8 hours for an oil change. Needs faster service. Not even my fallen license plate did they screw back on. $110 oil change and not one free deed. even my fallen license plate did they screw back on. $110 oil change and not one free deed. More

I love the new text messaging system. Easy and simple follow through. I appreciate the communication and transparency with Alejandro. It was extremely refreshing and easy to gain an understanding of the follow through. I appreciate the communication and transparency with Alejandro. It was extremely refreshing and easy to gain an understanding of the needs, timeline and fees. More

Susan Ahn is Outstanding!Her knowledge, experience and Susan Ahn is Outstanding! Her knowledge, experience and personal ethics are a real tribute to Pacific. She is the best Service Consultant that y Susan Ahn is Outstanding! Her knowledge, experience and personal ethics are a real tribute to Pacific. She is the best Service Consultant that you have at Pacific. More

Everyone was very friendly. I was taken care of promptly. The communication and updates on status of car repairs were done by telephone call and messaging with attachments of breakdown. promptly. The communication and updates on status of car repairs were done by telephone call and messaging with attachments of breakdown. More

They forgot to give me the recall paoer and I couldn’t do the registration. Had to call and they said they forgot about it the registration. Had to call and they said they forgot about it More

The service was exceptional here, we worked with Eric King to find the perfect car, and he was upfront and communicative. I would highly recommend Eric and this dealership for those looking for a new VW. King to find the perfect car, and he was upfront and communicative. I would highly recommend Eric and this dealership for those looking for a new VW. More

Great Experience, Staff is always friendly and polite. The new manger Brock is great Pacific Volkswagen is Definitely #1 dealership in California. The service Team Rocks !!! The new manger Brock is great Pacific Volkswagen is Definitely #1 dealership in California. The service Team Rocks !!! More

Pacific VW always takes care of our needs. Prompt service and great communication. I would highly recommend this dealership to friends and family. They never disappoint. and great communication. I would highly recommend this dealership to friends and family. They never disappoint. More