Pacific Volkswagen

There is attention to detail in providing excellent customer service and satisfaction in sales, service and all who you encounter within the dealership at Pacific Volkswagen. customer service and satisfaction in sales, service and all who you encounter within the dealership at Pacific Volkswagen. More

Poor customer service, rude, hard to get a hold of and do not return calls, when I asked about eta or progress on my car it was met with “I don't know.” I will never come back to pacific VW for service. I ju not return calls, when I asked about eta or progress on my car it was met with “I don't know.” I will never come back to pacific VW for service. I just got into a new lease of a Taos 4 weeks ago and already unhappy about that but met with such poor customer service, it makes it even worse. I’ve been a loyal VW customer, in fact this is my 5th VW and this experience is making me question whether I’ll continue to choose VW in the future. More

I dropped my car on Friday 07/30/2021 and the service advisor promised to update me on the following Tuesday 08/03/2021 and she did not contact me. I waited until 08/09/2021 until I made a phone call to advisor promised to update me on the following Tuesday 08/03/2021 and she did not contact me. I waited until 08/09/2021 until I made a phone call to asked for an update on my car. She was not there and someone there told me that they are waiting for VW to approved the fix. Later on that day strangely VW approved the fix and I was able to pick up my car. More

Jimmy and George are amazing, always willing to go above and beyond to help customers and make a easy and pleasant visit, thank you both and beyond to help customers and make a easy and pleasant visit, thank you both More

Very good service and friendly environment. The salesperson and manager tried their best to help me. The price was high and they tried to help out. salesperson and manager tried their best to help me. The price was high and they tried to help out. More

Not happy at all with the past service. We brought the car in to repair the glass top of the sunroof. We got it back and the sliding shade was busted. I tried to call and contact the service repair and car in to repair the glass top of the sunroof. We got it back and the sliding shade was busted. I tried to call and contact the service repair and general manager multiple times. Nobody picks up and nobody returns call. This was a very bad experience. More

Great team of customer service Knowledgeable. If something not done properly they will honor fixing immediately no questions asked. Feel at ease with the crew something not done properly they will honor fixing immediately no questions asked. Feel at ease with the crew More

Alejandro Perales was super nice and helpful. He kept me informed and made my experience seem less. He went above and beyond to help me and make sure I had a good experience. informed and made my experience seem less. He went above and beyond to help me and make sure I had a good experience. More

I went in for a recall service on an airbag issue. I expected everything to be complimentary including the Lyft ride back to the dealership. I had to pay for that. expected everything to be complimentary including the Lyft ride back to the dealership. I had to pay for that. More

Susan is always on point. Professional, communicative and friendly. Very knowledgeable DEFINITELY An ASSET. Very efficient. She always takes care of me. Thank you Susan you're the best. friendly. Very knowledgeable DEFINITELY An ASSET. Very efficient. She always takes care of me. Thank you Susan you're the best. More