Pacific Volkswagen

George Dunbar provided customer service that exceeded my expectations. He and Steve H. stepped up to the plate and made me an offer on my Jetta TDI Wagon that I could not refuse. They were able to beat th expectations. He and Steve H. stepped up to the plate and made me an offer on my Jetta TDI Wagon that I could not refuse. They were able to beat the competition in price and attitude. They were extremely down to earth and did not blow smoke in order to get the deal done. I am a Pacific VW customer FOREVER!! More

I have not been in the market for a new car since the late 90's and was finally getting around to getting a comfortable, reliable set of wheels. I have worked for car dealerships behind the scenes bef late 90's and was finally getting around to getting a comfortable, reliable set of wheels. I have worked for car dealerships behind the scenes before, and my expectation of them, in general, is pretty low. I was referred to Pacific VW through some business associates and worked out a deal on the phone with Steve B., the sales manager. He helped me work through some of my credit issues-- he was able to give me info that I couldn't get anywhere else and I got my credit straightened out with one phone call after that. We worked out a Sign Then Drive lease deal that was within my range. The following Monday, I made a trip down to the dealership where I met Steve and then George (one of the salesguys) took care of the rest of the deal. The car I wanted was ready for test drive (2011 Jetta SEL), so we went out for a quick drive. I won't get into how I like the car-- after my 12-year-old piece of junk, this car is like a dream. The dealings were straightforward-- the numbers we had agreed to on the phone were exactly the numbers on the form. About six signatures later, a brief visit with the finance guy (Richard), I was driving home in my new car. If there's any beef to have, I feel like the whole process could have gone a bit faster-- some of that delay may have been that I was working out insurance at the same time. The key for me was that I had worked out a deal ahead of time-- whether I got a good deal or a great deal wasn't so important to me as, when I walked in there, I got the deal I had arranged and didn't have to deal with any of that dealership nonsense that's kept me out of a dealership for over a decade. In terms of a new car buying experience v. what I had expected a new car buying experience to be, this was fantastic. I will be sure to report back after I have my first service visit in 90 days. More

I have owned Audi/VW cars for many years, decades. I understand the maintenance and issues that go along with these cars as you own them over the years. I have a 2002 VW Jetta 2.0 with the famous door understand the maintenance and issues that go along with these cars as you own them over the years. I have a 2002 VW Jetta 2.0 with the famous door lock module defect that VW fails to own up to and recall. The issue is a defective microswitch near the door latch, the only external microswitch of the 5 used in the unit. Anyway, due to my health problems I decided to just pay the $350 and have the dealer do the job. The part is to be around $189 and the labor about the same, so the total should be $350-400. People typically pay about $350 total for this job and sometimes less when VW decided to cover the cost of the replacement part. A class action lawsuit against VW of America is in the works from what I've read. =-) When we went to Pacific VW in Hawthorne, California we hid the fact that we are VW/Audi enthusiasists and know what we are talking about, as they tend to treat you worse if you know anything. The service agent tried to say it would be $211 for the part and $400 for labor. It would be another $125 if they needed to clear the codes after the work,,lol. I tried to mention that they are near twice as much as other dealers, but the condescending demeanor of the two service agents made me simply disgusted and I walked. I'll just fix it myself this time and replace the actual microswitch with the replacement part from Radio Shack for $2.99. VW dealers will only replace the whole lock mechanism which is expensive and wasteful, but I was willing to do it in order to avoid having to do the job myself. I will NEVER send anyone to Pacific VW. I've been to all the dealers in my area over the years, this one is hand down the worst VW dealer ever and probably the youngest. They won't last long at that rate, I've seen others come and go in the area who offer poor service. AVOID PACIFIC VW IN HAWTHORNE CALIFORNIA- THEY ARE RIPOFF ARTISTS AND ARE CONDESCENDING AND DISRESPECTFUL. THEY PURPOSELY TRY TO WRITE UP SERVICE ORDERS TO COST THE CUSTOMER MORE MONEY THAN NEEDED...I CAUGHT THEM DOING JUST THAT. YOU HAVE A CHOICE EVEN IF YOU BOUHGHT YOUR CAR THEIR TO GO ELSEWHERE FOR SERVICE. More

After owning 7 VWs, Pacific VW has managed to smother all joy of ownership through attrocious service. While the products are good (my current is a 4Motion Passat), the terrible service kills the product be joy of ownership through attrocious service. While the products are good (my current is a 4Motion Passat), the terrible service kills the product benefits. Over 4 years with my 4Motion, every service visit has required at least one repeat and up to three to fix the original problem. Parts are often not replaced (engine manifold cover, wheel lock key, fender liner buttons) upon reassembly. Twice, the "repairs" have left me stranded. How do they expect to sell $80K Phaetons and $50K Touregs when they can't service a Passat? <br><br>Compaints to the General Manager and Service Manager have resulted in no change....just business as usual. My experience has been that Adrianne is courteous, Tim is indifferent, Pam acts like she is doing you a favor, and the Service Manager is anything but. I have seen other customers scream at staff...in addition to myself. Word of mouth polling among local VW owners indicates my experience is the common experience.<br><br>Too bad. Great product trashed by careless people. More

Perhaps there are no good VW dealers in existence, but the two that are closest to my home are Peyton Cramer on Hawthorne Blvd in Torrance, and this one in Hermosa, are wretched. It is a disgrace for VW. the two that are closest to my home are Peyton Cramer on Hawthorne Blvd in Torrance, and this one in Hermosa, are wretched. It is a disgrace for VW. The service is slow, unpredictable, and they treat you like they are doing you a favor for taking your money. Pacific is the better of the two dealerships, Peyton being the archetype sleezy used car lot feel, but neither will win any awards in the near century. More