Pacific Volkswagen

We were sent to Pacific Volkswagen through the Costco Program. It seemed a bit far (as there were closer VW dealerships) but in the end well worth it. It was easy and pleasant. Buying a car has almost Program. It seemed a bit far (as there were closer VW dealerships) but in the end well worth it. It was easy and pleasant. Buying a car has almost always been a bad experience where I leave mad and frustrated and wondering if I got screwed. We were pleasantly surprised that we had a positive experience at Pacific VW. I would highly recommend George Dunbar. He was honest and helped us feel relaxed and happy and confident about our purchase. More

Mrs. Minatodani was extremely helpful from the onset of our discussions. She showed genuine interest in ensuring that I felt comfortable with the decision made without feeling pressured to do so. She worke our discussions. She showed genuine interest in ensuring that I felt comfortable with the decision made without feeling pressured to do so. She worked efficiently to ensure that the vehicle purchased was placed at my disposal as soon as possible and was helpful in demonstrating the various systems on the vehicle. Her follow up was exemplary. More

I was contacted very quickly after my 1st email inquiry. The car I wanted was in short supply and I was called when new models were delivered to the dealership. I was given a test drive and bought the car o The car I wanted was in short supply and I was called when new models were delivered to the dealership. I was given a test drive and bought the car on the spot. They were selling these cars for $2K over invoice due to the short supply, I was getting mine for the sticker price but they made it up with a low trade in value. I've been back for service and they are very good. They don't try to sell you service you don't need like some dealers. More

We experienced great service from Rik Krulish at Pacific VW. Although I changed my mind several times on color schemes and model, Rik managed to stay the course, unruffled, and came through with the brown J VW. Although I changed my mind several times on color schemes and model, Rik managed to stay the course, unruffled, and came through with the brown Jetta Sportswagen I eventually settled on, at a good price that prevented us from going elsewhere or farther afield. No pressure, good service, great price and a nice attitude. Would definately recommend Rik and Pacific VW for a hassle-free experience. More

I received such good information and service every time I've gone in to Pacific. Tino has always been very helpful, friendly and professional!!! Thank you for this opportunity to tell you this about the g I've gone in to Pacific. Tino has always been very helpful, friendly and professional!!! Thank you for this opportunity to tell you this about the great people at Pacific VW. I will definitely recommend this dealership to others. More

The experience I had at this dealership was amazing in a very positive way. I contacted them via internet asking about a specific car and I received a return email within 30 minutes, and a phone call follo very positive way. I contacted them via internet asking about a specific car and I received a return email within 30 minutes, and a phone call follow-up within a couple of hours. Via phone, I discussed what my interest -- what type of car and when I arrived the next day, everything was ready and we moved through the various models quickly. When we test drove the cars, and I say cars, because we tried out a few, it became obvious what the right model was that we wanted. We looked at the numbers and was given a very good offer, no haggling and no hard sell. They were really interested in what was best for our circumstances. While we closed the deal that day, there were a few things that had to be installed that we had purchased (VW CC) so we left the car there for the installation. Now here is the really good part. The next business day when I called to see if the car was ready, I was told there was an issue with the installation and they could not sell me that car, but would upgrade us to the CC LUX at no charge and would bring the car to my house where I could sign the papers there, take delivery, and be done. This was amazing customer service -- something to cherish. Hutch called me multiple times to insure I completely understood the trade we were making and the additional options I would receive. He did some additional checking at my request and came back with all the right answers. We signed the papers in my kitchen and we were good to go. Hutch went out of his way to be considerate of us in everyway -- and never was a hard sell. He is a very special salesman and clearly not one of the typical car salesmen that everyone fears. I would buy a car from him any day of the year as he would not try to sell me something that would not work. In summary, Hutch worked hard to find the right fit, worked hard with there was a problem to resolve it quickly, and left me with a better deal than I had originally. More

I ended up at Pacific VW after throughly researching what car I wanted, the Golf 4 Door TDI with manual transmission. I had used an auto search company recommended by my credit union, price was much higher, car I wanted, the Golf 4 Door TDI with manual transmission. I had used an auto search company recommended by my credit union, price was much higher, they could not get exactly what I wanted and tried to sell me additional options I had no interest in. A friend connected us with Pacific and I was put in touch with George Dunbar. He found exactly what I wanted, less one option that I wasn't set on, and gave me a very good price in comparison to the other company and what I was able to find online. Once I made my final decision and had my financing ready, I called George and he had everything ready and waiting within a couple of days. When I arrived at the dealership the car was out front ready and waiting for my test drive. George spent a fair amount of time with me going over all the features of the car which I appreciated. Afterwards the paperwork and formalities took a reasonable amount of time and I was on my way with my new car. Everyone I dealt with was friendly, professional and easy to deal with. No hard up-selling of things I had no interest in. Overall a very good experience. Next step will be my first service in 90 days, even though the dealership is not close to my home, I will be taking the car back there for the first service, if the experience is good, I will most likely make the extra drive for the follow up service. More

Sales process was great but little follow up since then except for emails telling me about deals on new cars! Why would you send me info on new cars when I just bought one? Think your email marketing plan except for emails telling me about deals on new cars! Why would you send me info on new cars when I just bought one? Think your email marketing plan needs to be revamped. Make me happy I've bought a VW, don't keep trying to sell me a new one. Branding, not tactical offers for new owners please! They may not be unsolicited (as you quote below) but they are certainly way off target! Service dept is nice enough and thanks for changing the chairs in the waiting room. More

I was very pleased with the service of Nancy M. I got to I was very pleased with the service of Nancy M. I got to this dealership through Costco. I didn't know anyone. The first person who started my case I was very pleased with the service of Nancy M. I got to this dealership through Costco. I didn't know anyone. The first person who started my case wasn't terribly experienced (in my view)then Nancy took over and she was terrific, very efficient and helpful with financing. I originally wanted to lease the Golf but she convinced me that the Jetta was a much better deal. She was right. I do love the car. More

I went to Pacific VW with my daughter to help her buy her first car (a new Jetta) and it was an easy deal. These guys came in with a good price, without any haggle or hassle. Excellent selection of cars wit first car (a new Jetta) and it was an easy deal. These guys came in with a good price, without any haggle or hassle. Excellent selection of cars with all of the option combinations imaginable. All of the people I dealt with were courteous, professional and a pleasure to do business with. I recommend this dealership (and George Dunbar in particular) to anyone looking for a VW. More