Pacific Volkswagen

My name is Ebony Williams. I went to Power VW on My name is Ebony Williams. I went to Power VW on 5/05/12 to test drive a 2012 Passat V5 & V6 fully loaded. Joe (sales rep) was nice, want My name is Ebony Williams. I went to Power VW on 5/05/12 to test drive a 2012 Passat V5 & V6 fully loaded. Joe (sales rep) was nice, wanted me to pay sticker price (33k) for the car, but was stil nice. I told Joe that I have gotten an offer for the same car for 21,025 and he said he would beat that price, just send him the email(s). The next day Sean called me as i thought someone would. But Sean on the other hand was a complete DONKEY! (can't use the "other" word) He was rude and mean! the conversation turned into an argument! I told him I would not pay sticker price for that car and I was offered 21,025. for the same car at Long Beach VW. I also informed him that I have many choices for my next car purchase I make and I have the option of a 2012 fully loaded Honda Accord for 25k at 0.9%. I have a 2007 Honda Accord SE currently and would "like" a new car but it is not a necessity and I plan to make a decision to purchase soon but it will NOT be from Power VW! Sean needs to get retrained or something! He has issues dealing with customers and should not be able to speak to them directly, ever! As of 5/16/2012 I have not made a purchase yet but I am still considering a new Honda Accord, Toyota Camry and VW Passat. More

I simply wanted to buy a used Porsche and one I could afford. Nicest car at the price range I could be in. I had looked at several at various dealerships in the greater LA area. When I first found the afford. Nicest car at the price range I could be in. I had looked at several at various dealerships in the greater LA area. When I first found the car at Pacific, Nikos stayed in touched with me and worked with my schedule to make an appointment to see and drive the car. He was friendly without being pushy. Buying the car is a personal experience for me and he worked with me on that level. The car is in excellent condition but 11 years old. It had a couple issues we needed to deal with and he and Crystie, knowing how much I wanted the car and the deal to come together, made the little issues resolved and the things fixed. I simply love the car and the experience with Pacific and Nikos in particular was fabulous if you can use that word in relationship to buying a car : ) I told him I change cars every 2-4 years depending - so, keep my name, I'll be looking again when the time comes around. I won't hestitate to look you guys up to see what's on the Lot! More

My name is Andres Hernandez, And I have a complaint against Mr Enfiedjian , On April 20th I emailed you guys about a 2009 Lexus IS 250 add I saw on Autotrader , Mr Enfiedjian responded to my email and against Mr Enfiedjian , On April 20th I emailed you guys about a 2009 Lexus IS 250 add I saw on Autotrader , Mr Enfiedjian responded to my email and called me right after, I was talking to him about a trade In and how that process worked, He wanted me to apply for credit online I felt like I was being forced so I told him I rather go over on my days off and check out the car first, He said it was fine for me to go over and even test drive the car but what if my credit was not approve, that I would only be wasting my time, so I told him that it was up to me if I wanted to waste my time and he said ''well you'll be wasting my time too'' I told him I was going to contact someone else to help me so I wouldn't be wasting he's time. The call was at around 10:30am, If it was record it you guys can hear how bad is he's costumer service! He made all the personal there seen lazy and for people like him I would never bring my business there . More

I was referred to Chris Estrada at Pacific VW by two friends, and I was not disappointed! My last car buying experience was 12 years ago and back then I walked into the dealership cold, and got the old friends, and I was not disappointed! My last car buying experience was 12 years ago and back then I walked into the dealership cold, and got the old-school hard-sell type sales guy. Because of that I was dreading the car-buying experience, but I had nothing to worry about. Chris was great - friendly, professional, helpful, knowledgable - he answered all my questions and gave me alot of information but didn't try to sell or talk me into anything. If I was considering something, he would help me think through the pros and cons, but without pushing either way. George Dunbar was the finance guy I had, and he also presented options and information about the add-ons but did not pressure me at all into choosing anything. I felt comfortable with both Chris and George and felt that they were there to help me through the process and make sure I was happy with my choices, they weren't there just to make the sale. I will recommend them and Pacific VW! More

While car buying is never an easy process to go through, Frank made the process as enjoyable as possible. His laid back, matter of fact approach is the reason I didn't go to another dealership to purchase m Frank made the process as enjoyable as possible. His laid back, matter of fact approach is the reason I didn't go to another dealership to purchase my car (I did have another appointment that evening with another dealer.) He was informative and willing to try to get to a number that I would agree to. My girfriend and I both enjoyed working with Frank, he was able to deliver everything he promised. More

Quoting was quick, no BS just straight to best price and conditions, great financing and quick overall experience. You come, you choose car, you choose price, you choose terms you drive out, GREAT, could n conditions, great financing and quick overall experience. You come, you choose car, you choose price, you choose terms you drive out, GREAT, could not expect more from a dealer, I mean it! More

I am amending my prior review of Pacific Volkswagen. I was very pleased to find out that reviews written are taken very serious and Pacific VW values customer service and customer satisfaction. Steve Stal was very pleased to find out that reviews written are taken very serious and Pacific VW values customer service and customer satisfaction. Steve Stalnaker has been very helpful and accommodating. I am pleased to say that my Passat is running great again and more importantly Steve has restored the faith I lost in this dealership. Thank you Steve for all your help. 6 months ago I brought my Passat for some work done and was very pleased with Dennis, the work cost me $1,600 but my Passat was running perfect! In February 2012 I brought the car back for an oil change. When we picked up the car the "check engine sensor" was on and the car was shaking and misfiring. I called Susan over right away and she asked the tech to take it back. I was then told they had to keep the car over night to diagnose it. I called Susan the next day and was told nothing was wrong with the car and possibly it was the gas I was using. Since that oil change, less than a month ago the car has never been the same. I brought the car back again and was told that the car needed more repairs totaling $1,540!! I told her again how the car was running great prior to the oil change and that their lack of explanation for the misfiring & check engine light was unacceptable and how their were no signs of problems prior to the oil change and she just said these problems are coincidental. I honestly feel that the car was tampered with so that I would be forced to come back and spend more money. I had heard from other people regarding this dealership but now I have experienced it first hand. I will make sure to warn everyone I know to use extreme caution when getting service done here, even something as minor as an oil change. Somehow they always try and get you to come back and spend more money by tampering with something else on the car. More

I was looking for a new car and we stopped by your dealership late one weeknight (after 8pm); not realizing the dealership was already "closed"; Amir was very kind and even though it was almost 9pm he dealership late one weeknight (after 8pm); not realizing the dealership was already "closed"; Amir was very kind and even though it was almost 9pm he walked us through the lot and showed us some vehicles and provided us with some information on the cars we were interested in purchasing. He was very polite and informative and because of this we opted to return to this dealership to give them our business. The staff was courteous and provided me with the information I needed to make an informed decision. I would highly recommend this dealership. More

I had a great experience at Pacific VW. Sean Monroe and the team took great care of me and really made the visit pleasant and stress free. They made everything really clear and it was a great experience. I the team took great care of me and really made the visit pleasant and stress free. They made everything really clear and it was a great experience. I will recommend anyone I know buying a new or used car to stop buy the Pacific VW dealership. More

Our family purchased a VW Jetta from Frank Harris/Pacific Volkswagen in March of 2012. The car will be driven by our daughter who is a student at LMU. As an out of state buyer, I was looking for a local con Volkswagen in March of 2012. The car will be driven by our daughter who is a student at LMU. As an out of state buyer, I was looking for a local contact that I could trust. As a father, I hoped to find a car that was safe, reliable and competitive from a mileage and insurance standpoint. Frank suggested the Jetta. He educated us on the car's high safety ratings, provided a deal with 24 hour roadside assistance/free maintenance and followed up with me by phone several times answering all of my questions. When it was time for final closing, Frank was accommodating to our daughter's busy schedule and helped acclimate her to all the Jetta's many features. All in all, our car buying experience with Frank Harris and Pacific Volkswagen was excellent. More