Pacific Volkswagen

Excellent experience all around. Worked with Cesar Vargas. Good salesman. Helpful. Put together a package that we could live with on a 2017 Jetta GLI. Would recommend to others. Worked with Cesar Vargas. Good salesman. Helpful. Put together a package that we could live with on a 2017 Jetta GLI. Would recommend to others. More

BAD SERVICE My husband and I purchased a 2016 Jetta last year in August from your dealership. The experience was good and we left very happy. However when it come My husband and I purchased a 2016 Jetta last year in August from your dealership. The experience was good and we left very happy. However when it comes to getting our car serviced the experience has been horrible. The first time we took the car for service because the windows were screeching when they were rolled down. We got the car back and within a few weeks we had the same problem again. We then took the car again for service and the issue was resolved. Although our window issue was resolved we saw that our car had scratches on the door panels. It seems that when the technician removed the car doors they used the wrong tools and left the scratches on the door panels. I contacted the service manager Craig and he asked we take the car back. So we made the appointment for the prepaid maintenance as well. So this time they changed the oil, rotated the tires and corrected the scratches on the door panels. Now I thought my car was working fine but upon looking at my engine I see that there is part above the oil filter, that looks like it has been grinded down. My guess is that the technician maybe dented the part and then grinded the part. At this point I am frustrated with the people at the dealership. I make my monthly payments on time and I thought I was going to receive excellent service. I purchased the maintenance plan because I didnt want to take my car to just any shop. I thought getting my car serviced by the dealership would be my best option. Everytime my car is in the dealership I need a replacement car and the dealership always makes it very inconvenient for me. I have to go to Enterprise rent a car and wait for a car. I love my car and woud like to see what can be done to rectify this situation. I took the car to the dealer and the GM said there was nothing they could do for me. They said that they did not care if I talked to the CEO of the company or filed any complaints. More

Always a Professional Experience. Every visit has been smooth and quick. Sue, the service advisor is one of my favorites. Every time I have gone there she is there to meet customers e Every visit has been smooth and quick. Sue, the service advisor is one of my favorites. Every time I have gone there she is there to meet customers even before they officially open. I am usually a waiting customer and the place is clean with a nice sitting area (with full channel TV). I would never hesitate to recommend using this dealership. More

My experience Pac. VW Pacific VW is just the best. My service advisor, Susan Ahn is always nice & friendly. Always keeps me informed on what's going with my car. The entire Pacific VW is just the best. My service advisor, Susan Ahn is always nice & friendly. Always keeps me informed on what's going with my car. The entire dealership is excellent. More

Great Experience My husband and I met with James Le at Pacific Volkswagen. He was very knowledgeable and answered all my questions and he made me feel very comfortable My husband and I met with James Le at Pacific Volkswagen. He was very knowledgeable and answered all my questions and he made me feel very comfortable. I had a great experience purchasing my JETTA SE. James Le and Monica Ward both were helpful. I was pleasantly surprised that James was waiting for us after we handled all the financial information and handed me the key to my new Jetta since it was after 9:30 pm. Great customer service. I love my new car. More

Thank you Sergio Angel! It was my first experience of leasing a car in the United States. Sergio and his manager went extra mile to help me get approved and meet my needs. Th It was my first experience of leasing a car in the United States. Sergio and his manager went extra mile to help me get approved and meet my needs. They were very quick, friendly and professional. They also picked me up from home, which was a very nice gesture. Thank you Sergio Angel for your help! More

Quick and straightforward I went in on a Saturday morning for service and after talking to Gloria Perich I decided to trade my lease for a new Golf Sportwagen. I was pleased wi I went in on a Saturday morning for service and after talking to Gloria Perich I decided to trade my lease for a new Golf Sportwagen. I was pleased with the straightforwardness of working on the deal, exploring my options to my satisfaction. More

thank you Susan Ahn i booked my appt online and went in no hassle and Susan was able to help me out. thank you very much Susan now my car is running like new. i booked my appt online and went in no hassle and Susan was able to help me out. thank you very much Susan now my car is running like new. More

Reached out and addressed my Service concerns. Thanks. I had my handbrake warning light and sound go off in the beginning of January with my 2007 GTI. I brought it in and they replaced my handbrakes, but t I had my handbrake warning light and sound go off in the beginning of January with my 2007 GTI. I brought it in and they replaced my handbrakes, but the light came back on again a week or two later. I was frustrated, and brought my car in the second time to get it rectified, but the light went away while they were checking to see what the issue was. This rattled my confidence. I posted a negative review stating a dissatisfaction as consumer, but their tech reached out to me the next day, promising to fix the situation and lending me a loaner car, giving me back my confidence in their services. I appreciate them for addressing my concerns. Thank you! More

Excellent dealership I met with Vit Kreisinger at Pacific Volkswagen. He was very knowledgeable on all the models of cars and the differences between the models. Straigh I met with Vit Kreisinger at Pacific Volkswagen. He was very knowledgeable on all the models of cars and the differences between the models. Straight talker and made me feel very comfortable. Vit took the time to walk me around the entire lot showing me all the models so I could make the most informed decision on pricing and options. I ended up leasing the Alltrack Wagon and very happy with my decision. Even after we agreed to the lease and terms Vit kept a watch on me through the finance process, making sure the car was cleaned, filled with gas, and ready to go when I was. More