Pacific Volkswagen

#1 in Customer Service and Friendliness I've been a customer of Pacific Volkswagen since 2012. I owned a CC which the dealership maintained for six years. Never had a reason to complain or e I've been a customer of Pacific Volkswagen since 2012. I owned a CC which the dealership maintained for six years. Never had a reason to complain or express dissatisfaction during these years. Recently purchased a CPO 2015 Passat SE with the help of Robert Lazano and Crystie Lucero, Top Tier professionals who were a pleasure to work with. The best part of my purchase involves the ability to continue my relationship with an exceptional Service Consultant, John Rodriguez. The guy is super nice, calm and an excellent Ambassador for the Pacific Volkswagen Family. More

Make Sure You OKAY! The dealership alone is excellent! I actually bought my car in Chicago, but then relocated to California. My very first visit to Pacific Volkswagen wa The dealership alone is excellent! I actually bought my car in Chicago, but then relocated to California. My very first visit to Pacific Volkswagen was a great experience by itself. No long wait time, very upfront about the service performed and cost. Now Susan Ahn in the Service Department have been a very one-on-one person with me since day one (I have been coming to Pacific Volkswagen for 5 years). A great follow-up person, very upfront about cost of service and wait time and always willing to go out of her way to make sure that she has done everything possible to accommodate me with school and work (never feeling that my time was locked in at Service waiting area all day). As long as I know Susan Ahn is there, I have no worries about her having my best interest at heart! Thank you for all that you do Susan, making sure that as a female I have a fully working vehicle! Janel Morrow More

Excellent 5 star sevice!! Yvonne helped me so friendly and professionally. Even I have visited the dealership for over a year, she has been always very devotional and helpful. Yvonne helped me so friendly and professionally. Even I have visited the dealership for over a year, she has been always very devotional and helpful. I definitely recommend her for your car sales and buying partner!! More

Service to my car. I just has a complaint due to the technician did not filled the brake fluid deposit to the optimum and the light and alarm carne on. I just has a complaint due to the technician did not filled the brake fluid deposit to the optimum and the light and alarm carne on. More

Service Jonathan Rodriguez with service and everyone at Pacific VW is always a pleasure to work with. Thanks everyone for all your help over the years. Jonathan Rodriguez with service and everyone at Pacific VW is always a pleasure to work with. Thanks everyone for all your help over the years. More

Excellent Services & Pricing My family and I are new to the Volkswagen family and we are glad we made the decision to lease from them. We were highly impressed at the type of vehi My family and I are new to the Volkswagen family and we are glad we made the decision to lease from them. We were highly impressed at the type of vehicles offered at the dealership as well as the customer services and pricing. William Stennis provided us with outstanding service throughout the entire lease process and was able to help us find a vehicle that best suited our needs and our budget as well. Thanks to him we hope to be a part of the Volkswagen family for many years to come. Overall our experience with him and with Pacific Volkswagen exceeded our expectations. We highly recommend William to anyone interesting in leasing or purchasing a vehicle at Pacific Volkswagen. Thank You for your Outstanding Service. More

Great customer service I had a costly repair mere months after my extended warrantee expired. Susan Ahn took great care of me with her advice and expertise. She really took I had a costly repair mere months after my extended warrantee expired. Susan Ahn took great care of me with her advice and expertise. She really took the sting out of the four-figure repair. Then over the first few days after I took the car back, I found that it was leaking oil—it had not been leaking BEFORE the repair—and the engine light was coming on. NOT. GOOD. Frankly, I was quite angry about it. But I called Susan, I asked for her by name. She got me in, kept me up to date on the progress, managed my expectations expertly and got my car fixed. She made a bad situation right. Which is arguably harder than the initial repair. The four star review for the dealership comes from the fact that I had to bring the car back to get the repair right, as I did about 16 months ago with a huge repair on the extended warrantee. Susan gets five stars for sure. She helped me out—with no B.S. about "maybe it's residue" like someone else that will not be named here. She's an asset to the dealership, no question. She is my go-to. Fact: I even waited until she was back from Christmas break to bring the car back in. For the record, I bought the car from Pac VW, and have had it serviced there for the entire 8.5 years I've had it. Susan wins. More

Great leasing service We've been clients for years, they never disappoint. Adam Roberts helped us find the best cars for our daughter and ourselves. We highly recommend him We've been clients for years, they never disappoint. Adam Roberts helped us find the best cars for our daughter and ourselves. We highly recommend him and the whole crew who made these deals happen. While you wait you can stretch a leg and play ping pong or soccer table. More

Super Excellent Leasing Services My family and I returned our 2 VWs and leased 2 more. Why? Because of the outstanding and wonderful services that Nancy Minatodani and Yvonne Kazero My family and I returned our 2 VWs and leased 2 more. Why? Because of the outstanding and wonderful services that Nancy Minatodani and Yvonne Kazerouni provided us. Months in advance before our lease was to end, they were in contact with us many times, updating us and helping us prepare for the transition from our 2014-2015 vehicles to our new 2017 VW Jetta SLE and VE GTI. Excellent service. They worked thru their lunches to keep us informed and answering all our questions. They stayed past the office hours and keep with us up to the time we drove off the lot. They really know how to spend quality time with a Customer and at the same time multi-task with their other Customers that were as at the VW Dealership looking for a VW as well. We never felt left alone. They made us feel like the real VW Family that your Dealership represents. We are VW owners from 1975 and have always loved them. This time as well. We are very proud to be and continue to be VW owners-leasers. Thank you Nancy and Yvonne for your special time and expert and quality experience that you provided my family and I, during our visit to your VW Center on Sunday, 12 Nov. 2017. Super Excellent!!!! I wish they would post "12 Stars" because that is what I would select for you. You make a great VW Team. Keep up the great work and I wish you more Customers come your way. More