Pacific Volkswagen

Great Experience Aaron did a great job helping me find a car that was in my price range and my style. Jason and Dane helped me get my payment down to what I was lookin Aaron did a great job helping me find a car that was in my price range and my style. Jason and Dane helped me get my payment down to what I was looking for and with great warranty. They are very helpful and are willing work with you. Overall the best experience I've had with a dealership and will recommend them to anyone looking for new or used vehicles. More

FAHRVERGNUGEN! Everyone at Pacific Volkswagen makes your experience a very positive one whenever you go into the dealership, for whatever reason. They make it very c Everyone at Pacific Volkswagen makes your experience a very positive one whenever you go into the dealership, for whatever reason. They make it very clear that they are there to help you in anyway possible. This is my first Volkswagen (always a Honda owner) and I am so HAPPY I bought my 2019 Jetta. Every time I get into my car, go for a drive, go into the dealership, or have interaction with a Pacific Volkswagen employee, it makes me even happier that I purchased my Jetta! Aaron Acosta and John Rodriguez are just two reasons I love Pacific Volkswagen. Aaron was extremely easy to work with and did not push me like most salesmen at OTHER dealerships. Aaron was there to answer any questions, look into anything I asked. He found out what I needed and did not try to push me into a car just to make more commission. Any time I have called Aaron, he has been there to help! John was a pleasure to work with. I had to have a unusual part replaced only my new Jetta and John was very helpful. He made my experience a very positive one. This is the first time at any dealership where the service representative called me multiple times to let me know what progress was made and what was left to do. FAHRVERGNUGEN isn't only a feeling you get when you drive your Volkswagen, it's also a feeling you get when you go into the dealership! Bring back the FAHRVERGNUGEN campaign! More

Susan Ahn is the BEST! While no one likes to receive a recall notice on their car, Pacific Volkswagen has someone WONDERFUL in their Service Dept that makes it painless to g While no one likes to receive a recall notice on their car, Pacific Volkswagen has someone WONDERFUL in their Service Dept that makes it painless to get it resolved. Susan Ahn is a professional that understands her customers. She makes sure that you are taken care of start to finish. She made my appointment for when it worked for me, and I had my car back in just a few hours. Susan provides awesome customer service and I would highly recommend Pacific Volkswagen because of her. More

Unexpected but worth it It was a Friday when my car was reluctant to start up after three tries. Pacific VW was nearby so I took her straight over. I was greeted by Evelyn Cr It was a Friday when my car was reluctant to start up after three tries. Pacific VW was nearby so I took her straight over. I was greeted by Evelyn Cruz who was such a joy to work with. Of course, my car would not repeat the problem; started right up after about six tries. There were no other symptoms or warning lights to indicate an issue, so we decided to see how everything went through the weekend. Late Monday I was waiting at a signal when my Beetle just turned off. Was able to restart, but EPA and engine lights came on. Definitely an issue that needed immediate attention. Went straight to Pacific and Evelyn was there. Perfect. I left my car and despite the time of day, she still offered transportation to take me home. Since I was not going home, I used alternate transportation (Lyft), but the gesture was appreciated. Evelyn called Tuesday with the diagnosis of the initial problem and two other areas that needed attention. Safety is a priority and I will not wait for a problem to get worst, but have it taken care of right away. Evelyn explained all the repairs to me and broke down the costs. They needed to keep the car another day and that was just fine. When it comes to my vehicle, I want to know that the technicians have the time they need to resolve everything. I called Evelyn and she was wrapping up the work order. I was greeted with a smile and she went over the work performed and breakdown of costs. Considering the repairs, I was very pleased with the total amount. Evelyn was awesome and anyone who receives her as their service advisor will be in good hands. She has a wonderful attitude and knows how to work well with a customer, professionally and personally. Although our vehicle cannot run on batteries like an Energizer bunny, Pacific VW and their Service Advisors make life much easier when we do have car issues. Pacific VW is "the" place to take your car for repairs. More

No worries Julio Mendoza was my service associate on this routine service visit (2006 Beetle). Although, Jonathan Rodriquez is my fav (not available that day), e Julio Mendoza was my service associate on this routine service visit (2006 Beetle). Although, Jonathan Rodriquez is my fav (not available that day), every service associate for the past 12 years has been excellent. Julio was professional, easy to communicate with, explained all areas of service and made sure I had transportation. He went over everything after my service was completed and what areas need attention in the future. I appreciated how reassuring Julio was during my visit. My Beetle is in great hands at Pacific Volkswagen. More

Excellent customer service in the Service department Brought my 2015 Passat TDI in for service. Jonathan Rodriquez was my service manager and provided a great first time experience at Pacific VW. I Brought my 2015 Passat TDI in for service. Jonathan Rodriquez was my service manager and provided a great first time experience at Pacific VW. I will certainly be bringing my vehicle back in the future. More

Very professional James Le was my salesman, he was courteous and professional from the very first phone call up to the delivery of my new 2019 Jetta. I highly recommend James Le was my salesman, he was courteous and professional from the very first phone call up to the delivery of my new 2019 Jetta. I highly recommend Pacific VW, James and the all new Jetta! More

Great experiencing buying a new car and buying out a lease I really enjoyed working with Jason. He's a great listener, very responsive over text and phone, and never exerted any pressure. A pleasure! I also I really enjoyed working with Jason. He's a great listener, very responsive over text and phone, and never exerted any pressure. A pleasure! I also enjoyed working with George. He was highly knowledgeable, totally transparent, and very friendly. More

Great team and great deal We were very pleased with the overall service and great care taken by Yvonne and the rest of the folks at Pacific VW. She is very technical and has g We were very pleased with the overall service and great care taken by Yvonne and the rest of the folks at Pacific VW. She is very technical and has great passion to help you and we loved working with her. We cut through the chase of going back-and-forth and ended with a great deal from the start. Straight forward and direct, just how it should be. Afterall, time is money for everyone. We are looking forward to driving this new Tiguan (the whole family) and we thank Yvonne for making it happen. Much appreciated!!!! More

Great Customer Service Went in and worked withYvonne and we worked out a deal to purchase a Jetta. Everyone there was helpful and nice and competitive price and service Went in and worked withYvonne and we worked out a deal to purchase a Jetta. Everyone there was helpful and nice and competitive price and service More