Pacific BMW - Service Center

Hello, I am writing to present my deepest disappointment regarding your service and customer support. After reporting the problem, the car has been kept in the service center for days with disappointment regarding your service and customer support. After reporting the problem, the car has been kept in the service center for days without offering a solution. The given explanation that the noise is normal in case of driving 75mil and above, is not appropriate. The service store manager also checked the card and told that nothing can be done to solve it. More

Jesus is always very helpful, making sure my vehicles service is completed in timely manner. He always communicates any additional service recommendations that were suggested on inspection report. service is completed in timely manner. He always communicates any additional service recommendations that were suggested on inspection report. More

Very clean dealership with kind service staff who listens to you if you have a concern to you if you have a concern More

I AM SATISFIED SERVICE RENDERED BY THE DEPT. OVERALL. STAFFS ARE VERY KIND AND HELPFUL.NICE TO GET UPDATED VEHICLE STATUS BY EMAIL OVERALL. STAFFS ARE VERY KIND AND HELPFUL.NICE TO GET UPDATED VEHICLE STATUS BY EMAIL More

The custumer service was excellent. But the mechanic service was bad. It took more than 40 days to fix my car. But the mechanic service was bad. It took more than 40 days to fix my car. More

Upon turning my vehicle in at lease end, I was haggled to pay service charges that weren’t due for months. My car was left in the service department for over a week leaving me to pay for Ubers out of pocket pay service charges that weren’t due for months. My car was left in the service department for over a week leaving me to pay for Ubers out of pocket every day I didn’t have a vehicle. I called service and reached out to Jesus to have a manager call me back and i never heard from him/her. I was able to argue my way out of many charges but would have appreciated honest, ethical treatment from the get go. Had i been treated better i would have chose to lease a new BMW through Pacific but they lost my loyalty. More

Galo is always attentive and a welcome face going year three coming to Pacific BMW! three coming to Pacific BMW! More

Great service. A good degree of professionalism but not too stuffy. I’m very satisfied with the service department. A good degree of professionalism but not too stuffy. I’m very satisfied with the service department. More

Great service. Professional and communicative team at Pacific BMW. I will continue to use Haybert in the future for all service with my BMW Professional and communicative team at Pacific BMW. I will continue to use Haybert in the future for all service with my BMW More

Always great work. Thank you , keep up your good job, my car was fixed on time and washed, thank you. Thank you , keep up your good job, my car was fixed on time and washed, thank you. More