Pacific BMW - Service Center

Everything was good great service very happy The video showed me what had to be done and what was done showed me what had to be done and what was done More

The service performed was excellent, and the staff was attentive and professional. The only reason for the loss of a star is the exorbitant pricing for labor. Granted, my rep gave me a 10% discount, but t attentive and professional. The only reason for the loss of a star is the exorbitant pricing for labor. Granted, my rep gave me a 10% discount, but there is just no way to justify an $1800 labor cost for the replacement of a valve cover gasket. I will take the lesson as a new pre-owned BMW customer and use the dealership for warrantied repairs, seeking a competent BMW mechanic elsewhere. More

I think the service representative name is Galo and he didn’t find for me a loaner car for 4 days , but they had other owners that were coming out with a loaner cars , Pacific BMW needs to do little bette didn’t find for me a loaner car for 4 days , but they had other owners that were coming out with a loaner cars , Pacific BMW needs to do little better job than this , I’ll give 2 starts because this time I was really unhappy the way they handled this loaner situation, I spent close to $500 on Uber Because of pacific BMW More

Mostly good experience Little wait time after getting into the service center till seeing agent Otherwise great Thanks into the service center till seeing agent Otherwise great Thanks More

I have been dealing with Pacific BMW staff since I bought my vehicle in 2019. I am impressed with the personal attention I have been given and great services I have been provided with. I get notifications ev my vehicle in 2019. I am impressed with the personal attention I have been given and great services I have been provided with. I get notifications every time my car needed a service. I have been able to get a loaner without any difficulty whenever I needed one. I am glad that I have had pleasant experience dealing with service manager especially, Mr. Gilbert Pogosyan. The staff is very friendly, professional and courteous and wouldn’t mind visiting the shop whenever my car needs servicing. I appreciate all the help I have been able to get from Pacific BMW. Keep up the good work 👍 More

I came in with 3 problems; The dealership found a number of 'warranty' problems and made those repairs. I left with 2 of my 3 problems unaddressed of 'warranty' problems and made those repairs. I left with 2 of my 3 problems unaddressed More

The service was very organized. The text message updates were definitely the best as they made the entire experience smooth and quick. The text message updates were definitely the best as they made the entire experience smooth and quick. More

Vanessa was great. She is extremely informative and helpful. Thanks Vanessa for your assistance! Much appreciated. She is extremely informative and helpful. Thanks Vanessa for your assistance! Much appreciated. More

Took my car in for a battery replacement and that’s exactly what they did. In my last experience with other BMW dealers, they try to up sell and u simply don’t like that. Specially if I come up to the exactly what they did. In my last experience with other BMW dealers, they try to up sell and u simply don’t like that. Specially if I come up to the service person as someone who knows their cars. Very satisfied with this dealer though! More

They always have the best service, they call Uber for me and washed my car . and washed my car . More