Pacific BMW - Service Center

Jesus was the best person from my 15 years with BMW service experiences. Thank you so much. He’s sharp, calm, clear, organized and reliable. One thing, not with Jesus, my arm cover was missing aft service experiences. Thank you so much. He’s sharp, calm, clear, organized and reliable. One thing, not with Jesus, my arm cover was missing after the service. I inquired about it, but there was no answer from Pacific BMW service department. More

The service was great. Car was done in a timely manner and Anaeis was awesome. Car was done in a timely manner and Anaeis was awesome. More

As always fantastic service. Whenever I pick my car up it runs and looks like its brand new Whenever I pick my car up it runs and looks like its brand new More

Very attentive and knowledgeable. Explained everything and answered all my questions. Process was fast from start to finish. Explained everything and answered all my questions. Process was fast from start to finish. More

Gallo is great. Credit card fees are abusive. Costs are excessive. Service of last resort. Credit card fees are abusive. Costs are excessive. Service of last resort. More

I have been a BMW driver for many years now I had issues with my car repetitive times regarding the brakes and it was making noise. The representative did not take me seriously and was very condescending wi with my car repetitive times regarding the brakes and it was making noise. The representative did not take me seriously and was very condescending with me that they did not hear anything after doing a performance check on my car for one hour. They called me back, said it was fine. The next day I experienced the same noises with the brakes so I took it into my own hands and recorded it after recording the incident then they came and told me I owe a certain amount for them to fix my brakes and pads, which a week before that there was absolutely nothing wrong with them. They just did this to make money off of me . I was so patient numerous times, but then I realized that they were not taking me seriously they would give me a loaner one day later two days later call me and say there’s nothing wrong with the car finally after my recording they actually took it seriously and had it normally inspected Then came back telling me how much it would cost for me to fix it when one week before there was actually nothing wrong with the car. I will never be going back there again and I wouldn’t recommend anybody using Ben as their Service associate at Pacific BMW More

The service and the personnel were quite good. I have always had a great experience in dealing with everyone of the service advisors I have been assigned at the dealership. I will continue to be a I have always had a great experience in dealing with everyone of the service advisors I have been assigned at the dealership. I will continue to be a customer. More

Great team work they follow up with all questions and make sure that the service was complete make sure that the service was complete More

Excellent service and exceptional Service Representative. Will return to Pacific BMW for all maintenance and vehicle services. Will return to Pacific BMW for all maintenance and vehicle services. More

Fast, responsive, honest and polite. thank you for getting my car back in the road with minimal fuss. thank you for getting my car back in the road with minimal fuss. More