Pacific BMW - Service Center

Poor communication no phone calls to let the customer know the car was ready. Was promised same day service, was finally told car was ready the next day 5 minutes prior to closing after calling the deale know the car was ready. Was promised same day service, was finally told car was ready the next day 5 minutes prior to closing after calling the dealership to follow up all day. Had to wait another day to pick up car. Very poor communication and handling of customer service. More

I've been servicing all my BMW's here since 2014. Excellent work repairs, precise maintenance (if anything additional, always openly discussed). Waiting time depending on type of work is within a rea Excellent work repairs, precise maintenance (if anything additional, always openly discussed). Waiting time depending on type of work is within a reasonable time. Loaners availability are fairly good and follow up is satisfactory. Checkout process is contactless and fast. More

Friendly and efficient service while I waited and got some work done in the lounge (wifi available, of course). My car came back really clean! some work done in the lounge (wifi available, of course). My car came back really clean! More

I've been servicing all my BMw's here since 2006 with Marco. He always provide excellent service and customer service. We love coming back here. Marco. He always provide excellent service and customer service. We love coming back here. More

Thanks John I wait more than 4 hours . Its change my plan I was late at work Anyway allover was o k Its change my plan I was late at work Anyway allover was o k More

Excellent customer service. .. very quick and efficient! My Rep Aime was very kind, helpful and informative. I would definitely recommend Pacific BMW. Thank You! .. very quick and efficient! My Rep Aime was very kind, helpful and informative. I would definitely recommend Pacific BMW. Thank You! More

Very officiant, professional and quick, I dropped my car the day before in afternoon and my car was ready next day morning the day before in afternoon and my car was ready next day morning More

Service is relatively quick. I was there for an oil change. I waited in the lobby and was in and out within a couple of hours. I was there for an oil change. I waited in the lobby and was in and out within a couple of hours. More

Manny Cruz. ..PERIOD! From Day 1, he has been the professional service advisor I've been looking for. Many dealerships herd you like cattle and see you as a n ..PERIOD! From Day 1, he has been the professional service advisor I've been looking for. Many dealerships herd you like cattle and see you as a number in a long line of disgruntled drivers. Manny has made me feel special every visit and carries a cool and calm composure throughout the entire process. I don't know how he puts up with demanding customers like myself, but he does it with a smile. Ask for Manny Cruz if you expect exceptional service on your Bimmer. More

It was a fast and easy. experience, they took care of all my car needs experience, they took care of all my car needs More