Pacific BMW - Service Center

The worst customer service experience. My service advisor Gilbert phogosyan was absoulute worst. He prefered texting and did not update me on my repairs. I wanted to talk to him about my m My service advisor Gilbert phogosyan was absoulute worst. He prefered texting and did not update me on my repairs. I wanted to talk to him about my maintance and recall parts ETA and he was never avaialable. I dont recommend taking your BMW to Pacific Bmw. I rather go to Monrovia BMW. Worst part is the service manager Edwin did not return my call. More

Service was generally good. My only problem was a part that they ordered. It seems BMW sent BMW the wrong part, and I waited over 3 weeks and I am still waiting for that part. V My only problem was a part that they ordered. It seems BMW sent BMW the wrong part, and I waited over 3 weeks and I am still waiting for that part. Very frustrating…..BMW Pacific said they would call me when correct part arrived. Its been over 2 week and they still havent called me. I dont know, maybe I should have gone to another BMW dealer More

I love working with pacific bmw. They always go out of their way to help me with my car needs. They always go out of their way to help me with my car needs. More

I have always had a good experience with you until this time when after my car getting serviced. When I came home with my car and parked it in the garage, a couple of days later I noticed something wet by time when after my car getting serviced. When I came home with my car and parked it in the garage, a couple of days later I noticed something wet by the rear tires, and i realized it was oil. I checked under the car and discovered it was coming from the oil drain cap, so I called the guy who had helped me with the service, and he told to bring the car back in, I did a couple of days later and paid $238 for the towing, and after I sent the car in, I never heard anything from them the car ended up staying overnight and still nothing, so I called the dealership the next day asking if my car was ready, finally later on the day the guy texted me back to let me know that the car was ready. when I got there, I had to wait for them to bring my car and the guy he never apologized for the mistake they had made in the first place when they didn't screw the drain oil cap right. He told me that he was going to check if I could get the money that I paid for the towing service, but I have not heard anything from him yet, I also had to cleaned all of the oil from my garage floor, and until this point I have not been able to clean the greasy stains from the floor. It would have been nice to at least hear an apology to admit when they have done something wrong, but I got nothing. I really hope I get my towing service money back. Anher Flores More

Excellent, fantastic, great, awesome, friendly, helpful, quality, customer service, fast, efficient, communication, wonderful, cheerful, exciting. quality, customer service, fast, efficient, communication, wonderful, cheerful, exciting. More

Excellent service and repaired on time. Communication of repair status good and was able to pick up the car. Communication of repair status good and was able to pick up the car. More

Good services and friendly environment. The services advisor explained all the services items to me. Ease to book a services appointment. The appointment reminder is very helpful. The services advisor explained all the services items to me. Ease to book a services appointment. The appointment reminder is very helpful. More

Justin Ko is always GREAT. Very informative, professional, and courteous. I would recommend him to everyone I know. Very informative, professional, and courteous. I would recommend him to everyone I know. More

Good fast service would go back if I need work done on my vehicle. Excellent customer service vehicle. Excellent customer service More

The best BMW service center in Southern California. Very fast and get it done properly Very fast and get it done properly More