Pacific BMW - Service Center

This dealership where I had my vehicle serviced gave a horrible customer service. The dealership, has a very cold, carless, and a callus attitude towards their customers, and their work. Poorly trained horrible customer service. The dealership, has a very cold, carless, and a callus attitude towards their customers, and their work. Poorly trained staff and technicians. Horrible experience. They gave my car back with a flat tire, and they were the cause. They refused to take responsibility, and accountability for their actions. No one in the dealership owns their work, or responsibility. The dealership has no integrity. And as far as the vehicle is concerned, it has issues that should be construed as a recall. More

Nothing but problems. Every service has been a nightmare. Get it together pacific bmw. Completely disappointed with how they conduct business. Every service has been a nightmare. Get it together pacific bmw. Completely disappointed with how they conduct business. More

Helpful, knowledgeable, concerned, caring, professional, service oriented. What not hesitate to buy a BMW product from them again service oriented. What not hesitate to buy a BMW product from them again More

This dealership has no customer service any longer. My partner and I had purchased over 7 cars. My X6 I leased for 3 years. It was a Demo and I was told I had a three year maintenance warranty when I My partner and I had purchased over 7 cars. My X6 I leased for 3 years. It was a Demo and I was told I had a three year maintenance warranty when I leased it. Much to my surprise it expired May of this year. I took it in for service 13 days after expiration! They wanted to charge me $900 for service. Yet my lease is stun intact until the end of August. My sales person Renee said he made a mistake on my warranty , that he did tell me until the end of August. Yet the dealership refused to pay for the service. This is unreal and beware of the fraud this dealership has. More

Amy Gasabyan delivers honest detailed consultation in service required or advised in all of my service interactions with Pacific BMW. I think back and cringe at some of her advise I didn’t take only to w service required or advised in all of my service interactions with Pacific BMW. I think back and cringe at some of her advise I didn’t take only to wish I had when her expertise & wisdom came to fruition. Never let go of her!! -Matt More

Damaged my vehicle and refused and refused to even call me back after realizing what they had done. Had to call corporate BMW several times to even get contact with the service department. Worst service im me back after realizing what they had done. Had to call corporate BMW several times to even get contact with the service department. Worst service imaginable. More

Work wasn’t completed as agreed. No accountability or effort to rectify the issue. Yet, there was great effort to propose thousands of dollars in repairs. If it wasn’t the only BMW No accountability or effort to rectify the issue. Yet, there was great effort to propose thousands of dollars in repairs. If it wasn’t the only BMW service in my area I’d never go back. When I need to buy a new car I won’t be going here either. More

Excellent service from start to finish. Thank you for your diligence and professionalism. Your hard work I'd appreciated. Thank you for your diligence and professionalism. Your hard work I'd appreciated. More

Pacific BMW dealership is by far the best one. Best customer service, knowledgeable staff, courteous and friendly. Best customer service, knowledgeable staff, courteous and friendly. More

Galo and his crew are very professional and very knowledgeable. Excellent Service. Definitely my go to Service Center! knowledgeable. Excellent Service. Definitely my go to Service Center! More