Pacific BMW - Service Center

Manny provided the service not expected, beyond expectation. I was not confident it would turn out to be as great as it did. Thank you expectation. I was not confident it would turn out to be as great as it did. Thank you More

We've bought three cars from this dealership and the service department always gives us a headache every time we bring in a car for a problem. We have full factory warranty for all our cars but every ti service department always gives us a headache every time we bring in a car for a problem. We have full factory warranty for all our cars but every time a small problem arises with the cars, they say the problem on the car is not covered by warranty. Why have warranty on the car if any problem that arises with the car are not covered by warranty. More

I’m so happy with the time frame for servicing my car and how clean it was deliver also how organize the place is I’m so happy I will comeback thank you for your customer service it was excellent how clean it was deliver also how organize the place is I’m so happy I will comeback thank you for your customer service it was excellent More

Good customer service . Manny the service advisor was very helpful and nice . They provided me with loner car. Manny the service advisor was very helpful and nice . They provided me with loner car. More

Very poor communication. Was not able to speak with the technician working on the car. It cost me $250 to learn that Pacific BMW thinks I’m an ATM. My search for a good EV te Was not able to speak with the technician working on the car. It cost me $250 to learn that Pacific BMW thinks I’m an ATM. My search for a good EV tech continues. I did learn that this will be the last BMW I will ever own. I now need to find a good used EV that I can buy for my daughter. No way I will give her this i3 since it still won’t fast charge. It still has the same issue as when I took it in. Waste of time and money taking it to Pacific BMW. More

Top notch customer service. Such an easy process to get my car service. Will return! Such an easy process to get my car service. Will return! More

Waited six hours for two tires to be replaced and an update to software. I was told it would only be a three hour job. update to software. I was told it would only be a three hour job. More

I have a been a loyal customer, we have several BMW in the household and service at Pacific BMW is just weak, they forget to follow up with customer concerns for repairs, they changed wipers without aski the household and service at Pacific BMW is just weak, they forget to follow up with customer concerns for repairs, they changed wipers without asking the customer. Had an appointment and still waited a long time to be taken care of. More

Galo was excellent and friendly. He communicated and explained the car maintenance and how long it would take. Thank you! He communicated and explained the car maintenance and how long it would take. Thank you! More

I bought a 540I, My battery failed, but they told me that the battery is no longer covered by the warranty, They won't help me change the battery, I went to other BMW dealers and they help me to repla that the battery is no longer covered by the warranty, They won't help me change the battery, I went to other BMW dealers and they help me to replace, Pacific BMW has terrible service! More