Pacific BMW - Service Center

The Service Department at Pacific BMW is always on point. My advisor, Manuel Cruz, was friendly and professional and looked after me and my vehicle with care. It's always a pleasure taking my car in for serv My advisor, Manuel Cruz, was friendly and professional and looked after me and my vehicle with care. It's always a pleasure taking my car in for service here because I know will be treated right and my car will be in tip-top shape after. More

Excellent service as usual, I have been a customer for over 15 years never had issues. over 15 years never had issues. More

Service mg. Hybert was polite and professional , I also like to thanks guy who help me figure out and set up display programs . Hybert was polite and professional , I also like to thanks guy who help me figure out and set up display programs . More

Professional and was able to fulfill my concerns with the vehicle He called me and told me what needed to be fixed vehicle He called me and told me what needed to be fixed More

Anaeis has always been kind and accommodating. She takes the time to listing to your request or challenges that may arise and resolve the problems. I always like your dealership. I have pu She takes the time to listing to your request or challenges that may arise and resolve the problems. I always like your dealership. I have purchased 2 cars so far and I have referred to you several of my friends and clients. Regards, Myrthel Pierre More

Good service, for maintenance and for parts, to recommend time of service, very clean, need a little more organize time of service, very clean, need a little more organize More

Very personable and knowledgeable and consummate professional . Great representative for the brand and positive demeanor always with good follow up . professional . Great representative for the brand and positive demeanor always with good follow up . More

The service and the personnel were quite good. I have always had a great experience in dealing with everyone of the service advisors I have been assigned at the dealership. I will continue to be a I have always had a great experience in dealing with everyone of the service advisors I have been assigned at the dealership. I will continue to be a customer. More

I have been a BMW driver for many years now I had issues with my car repetitive times regarding the brakes and it was making noise. The representative did not take me seriously and was very condescending wi with my car repetitive times regarding the brakes and it was making noise. The representative did not take me seriously and was very condescending with me that they did not hear anything after doing a performance check on my car for one hour. They called me back, said it was fine. The next day I experienced the same noises with the brakes so I took it into my own hands and recorded it after recording the incident then they came and told me I owe a certain amount for them to fix my brakes and pads, which a week before that there was absolutely nothing wrong with them. They just did this to make money off of me . I was so patient numerous times, but then I realized that they were not taking me seriously they would give me a loaner one day later two days later call me and say there’s nothing wrong with the car finally after my recording they actually took it seriously and had it normally inspected Then came back telling me how much it would cost for me to fix it when one week before there was actually nothing wrong with the car. I will never be going back there again and I wouldn’t recommend anybody using Ben as their Service associate at Pacific BMW More

They provide quick and efficient service. Their service department loaner availability is great and Jesus’s customer service was and has always been exceptional. Their service department loaner availability is great and Jesus’s customer service was and has always been exceptional. More