Pacific BMW - Service Center

We’ve already filed a complaint with N A, BMW re customer service and competency. Car been at Pacific BMW since 5/11/23!!! Left over 7 messages for both Manny and Edgar. Extremely disappointing experience. service and competency. Car been at Pacific BMW since 5/11/23!!! Left over 7 messages for both Manny and Edgar. Extremely disappointing experience. More

I am extremely satisfied with my service advisor Amy G . She is knowledgeable, professional and friendly. Always updates me with details and keeps me satisfied. She is knowledgeable, professional and friendly. Always updates me with details and keeps me satisfied. More

Car work was estimated and finished in time and as proposed. Ride service appreciated at drop off and pick up. proposed. Ride service appreciated at drop off and pick up. More

Great service ,was told that it would take longer but I got my car back sooner. I liked the loaner , didn’t get a sedan .thank you got my car back sooner. I liked the loaner , didn’t get a sedan .thank you More

Galo and the guys at Pacific BMW always do a fantastic job and my car runs like it is brand new. I only take it here for service job and my car runs like it is brand new. I only take it here for service More

Amie is a great service rep. She takes care of every detail and is always helpful. She takes care of every detail and is always helpful. More

Marco was great in explaining the recall on my 328. Got me in out quick Got me in out quick More

I always bring my car to this dealership because I have the best experience. I had to bring my car in again last minute and really needed a loaner. Mauricio, Allen and Haybert are always super helpful and the best experience. I had to bring my car in again last minute and really needed a loaner. Mauricio, Allen and Haybert are always super helpful and accommodating. Everything was so well organized and I had such a smooth experiencing figuring out what was wrong with my car. More

Everyone was professional and helpful. I especially liked your coffee and waiting area. It was a good experience. I especially liked your coffee and waiting area. It was a good experience. More

Work was completed when promised. Video was very helpful, personalizes the experience, and lets you know you have not been forgotten. Video was very helpful, personalizes the experience, and lets you know you have not been forgotten. More