Pacific BMW - Service Center

Manny Cruz provides excellent service. Manny Cruz provides excellent service. Manny Cruz provides excellent service Manny Cruz provides excellent service. Manny Cruz provides excellent service More

They didn’t wash the car they had 2 hours before I picked up the car so i wait for the key for 25 minutes up the car so i wait for the key for 25 minutes More

Resolved a frustrating issue with my car. Always great service, friendly and helpful at Pacific BMW (sales and service)! Always great service, friendly and helpful at Pacific BMW (sales and service)! More

My service rep. Vanessa was amazing. My maintenance warranty had run out, I wasn’t alllowed to renew, this seems very harsh, specially since no attempts to contact m Vanessa was amazing. My maintenance warranty had run out, I wasn’t alllowed to renew, this seems very harsh, specially since no attempts to contact me was made on behalf of BMW More

Galo Mora was very helpful and explained alternative service possibilities for the Z4. All the staff at Pacific were engaging and ready to assist. service possibilities for the Z4. All the staff at Pacific were engaging and ready to assist. More

professional service and good and nice employees specially thanks to Amie Gasabyan she was the most helpful specially thanks to Amie Gasabyan she was the most helpful More

Always excellent. I only go to Pacific because of the quality and care of the dealership. I only go to Pacific because of the quality and care of the dealership. More

First, were sold a warranty by the dealership. When we went to use it for the first time, it covered less than 10% of the repair costs. Dealership should have sold us a BMW warranty. Waste of mo When we went to use it for the first time, it covered less than 10% of the repair costs. Dealership should have sold us a BMW warranty. Waste of money or more likely a scam. Second, the dealership had the car for four days to just replace an axel boot, replace a coolant tank that leaked and an oil change. Five minutes out of the garage the front wheel almost came off. According to service manager, the axel is bent. How bad does a screw up have to be in order to bend an axel. We spent 3K on repairs and we are worse off than before we went there. Third, we were charged to replace a leaking coolant tank on a car with 16k miles. This is a known issue with all F90 models. Why didn't BMW replace this for free as it is a known issue. No answer to this question from the service advisor. Summarizing, this is an incompetent dealership that doesn't give two cents about doing "the right thing" or customer service. My new mission is to post my bad experience about this dealer on every forum, every social media platform and spread the news to avoid this business. More

I love taking ny car for service to bmw at glendale. Good costumer service, and fast. Good costumer service, and fast. More

Vanesssa is great. Very Helpful. The service was fast, all my concerns are addressed. Thank you Very Helpful. The service was fast, all my concerns are addressed. Thank you More