Pacific BMW - Service Center

I always receive good service at Pacific BMW . My Service Advisor, Amie Gasabyan always does an excellent job for me. My Service Advisor, Amie Gasabyan always does an excellent job for me. More

Every time I have been in the past, I have received a diagnostic estimate which I signed when I brought the car in. This time, unbeknownst to me, the dealer apparently gave me an estimate for work to be diagnostic estimate which I signed when I brought the car in. This time, unbeknownst to me, the dealer apparently gave me an estimate for work to be done to sign but never explained to me that what he was asking me to sign was completely different from everything I had been given to sign in the past. Instead, it was an estimate for work to be done - within five minutes of arriving which raises serious questions about how he can even propose work so soon and without even seeing my vehicle - that the dealership would do. I then received an estimate the next day, which did not include the work listed in the initial work estimate. I approved the two items listed - about $2000 of work - on the estimate I received the next day. When I received the invoice two days later, I was gobsmacked. The invoice included work that the dealer said I approved when I first arrived. I had no idea that I had approved work when I initially came to the dealership as I was always given a diagnostic estimate in the past. Additionally, the initial work was not listed in the estimate I received the next day and the technician made no mention of it when we had a lengthy discussion about the work to be done on the car. I even asked him why the oil light was on and he said he didn’t know. However, he had apparently listed oil change in the initial estimate that I had unknowingly approved, as well as other items that I never would have approved had I known that this was not just a diagnostic approval. Why did he make no mention of this initial work? I also would not have agreed to both of the items in the estimate the next day if I had known that I had apparently already spent an additional almost $500 on oil and brake fluid. When I asked why the invoice was almost $500 more than I agreed to, he gleefully said you approved this initial work and kept repeating you signed the estimate. There was never an apology or sorry for the misunderstanding. I feel completely defrauded and taken advantage of by this dealership. I will never ever return to this dealership and I have already found a non- dealership near me that I will be using from now on. So, enjoy the almost $500 you got from me as you lost a loyal customer. You win. Congratulations. More

Have been working with these dealership and service department for many years and they never disappoint. Henry is the best. Always very helpful and goes above and beyond. department for many years and they never disappoint. Henry is the best. Always very helpful and goes above and beyond. More

every time the crew is SOO friendly, go out of their way and are so helpful. Truly I love BMW. and are so helpful. Truly I love BMW. More

Vanessa is the BEST! Not only does she know everything about cars- she explains this- & truly CARES! Not only does she know everything about cars- she explains this- & truly CARES! More

Wonderful customer service by Anaeis Petrossian! I was scheduled for my 10K mile service, and Anaeis was incredibly friendly, sweet and made sure to have my car ready as soon as possible. I was scheduled for my 10K mile service, and Anaeis was incredibly friendly, sweet and made sure to have my car ready as soon as possible. More

Mr. Fausto was late to our appointment so I had to leave. Since I had a vehicle waiting for me. Then Mr. Fausto took offense that I had left and essentially dismissed me in every other interaction. Was not a Since I had a vehicle waiting for me. Then Mr. Fausto took offense that I had left and essentially dismissed me in every other interaction. Was not able to provide me with the estimate I requested at the pickup of my vehicle and he did not even give me paperwork after my visit. He left me at the driveway waiting until a different person brought the car. A little disrespectful. More

Great dealership and great service! This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always make sure we leave happy! More

High quality service center as always! Every step of the process is smooth and the car is well taken care of. Thanks. Every step of the process is smooth and the car is well taken care of. Thanks. More

Marco Fausto, was an Excellent Service Coordinator! I took my car in for a Front right tire replacement, and when he checked all the tires, he found that 2 of them were unsafe, and had damage. I'm v I took my car in for a Front right tire replacement, and when he checked all the tires, he found that 2 of them were unsafe, and had damage. I'm very glad he was my Service Coordinator! Thank you! More