Pacific BMW - Service Center

I have been a loyal Pacific BMW customer for over 15 years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with I years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with Inga Manukyan, my feelings have changed. She was condescending and rude, handling a somewhat traumatic situation with my loaner vehicle quite poorly. I was willing to pay over $3000 for my new X3 muffler which was installed, and another $1000 for annual maintenance…BUT I cannot believe that I was falsely made responsible for buying the loaner car a new $520 tire after a nail was found in the left rear tire. It is unclear whether I was even driving the car when the nail first entered the tire. The low pressure light went on sometime on Tuesday or Wednesday and I thought it was just due to the change in the weather temperature. But by yesterday morning, it showed that it was only the left rear tire, which is not normal for weather changes. I called Auto Club and a service technician came out and filled the tire to 41 PSI. The Pasadena technician said it was a very slow leak and he thought I could make it back to the dealership without a patch. By the time I reached Glendale, the tire pressure went down to 2 PSI and then 0. I took the loaner back immediately to the dealership, and was told I had to pay for a brand new tire on my loaner vehicle. This $520 charge seems unfair, especially considering that I have been overpaying for BMW service with you for so many years. I think this reflects poorly on your customer service, and would like that money refunded. If I had been dishonest and just patched the tire, no one would have known, but I was trying to do the right thing. Clearly, I am not a valued customer and I will no longer be taking my car to your dealership. Your former loyal customer, Victoria Durant More

Took my car in for a PDC malfunction which is covered by warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything was damaged on the bumper. Dealer wanted almost $1800 to change a sensor on the bumper. I bought the car less than 6 months ago and has never been involved in a crash. I've been driving BMWs for 20 years. Will not go back to Pacific BMW as they like to scam customers for money. More

The service is mainly why I keep buying cars from Pacific BMW; they're helpful. BMW; they're helpful. More

Unbelievable service and attention to detail - Galo and the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Than the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Thank you to the Pacific BMW Service team - we will be back More

My service advisor, Ben Aguirre, was excellent. He was very professional, offered a great customer-centered experience and was very efficient. I came away with one of the best experiences. The e He was very professional, offered a great customer-centered experience and was very efficient. I came away with one of the best experiences. The entire process was pleasant. I was kept informed and everything promised was done. He arranged Uber rides for me and when I arrived to pickup my car it was right there waiting for me sparkling clean inside and out with a nice cold bottle of water from Pacific BMW. Very well done! Made my day. I love my BMW even more now! Thank you Ben!! More

Please make sure not to charge credit card convenience fee even I paid with debit card. If I did not look at the final invoice before picking up the car, I would have been charged for that fee. Advisor di fee even I paid with debit card. If I did not look at the final invoice before picking up the car, I would have been charged for that fee. Advisor did not even apologize or mention when I went back for a refund. More

The service advisor (Herbert) was very helpful to me and very polite .and all the service department staff . Thanks for the excellent service. very polite .and all the service department staff . Thanks for the excellent service. More

Haybert my service advisor was fantastic. Very polite and helpful. 5 stars for Haybert ..He is highly recognizable for the best employee of the year Very polite and helpful. 5 stars for Haybert ..He is highly recognizable for the best employee of the year More

A lot of he said she said on what I initially asked to be repaired. Was a large amount of money over what they quoted. Then telling me I never mentioned all the stated issues and to fix would be separate cha repaired. Was a large amount of money over what they quoted. Then telling me I never mentioned all the stated issues and to fix would be separate charges. On top of that the first loaner back seatbelts didn’t work at all. I had then requested a larger loaner after having to bring my vehicle back that same day after pickup. Very unhappy. This place is not concerned about individual customer satisfaction or employee accountability. Would not recommend to anyone. More

Clean. Comfortable. Staff seems to be preoccupied, I can’t remember if anyone said hello other than the service person who greeted me as I drove in. Some Comfortable. Staff seems to be preoccupied, I can’t remember if anyone said hello other than the service person who greeted me as I drove in. Some at the driveway smiled. I waited inside while my car was getting service ld, only the cleaning lady smiled and said hello. I was there from 130p-540p for an engine oil change. More