Pacific BMW - Service Center

very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there More

Went in with a simple problem- noisy weather stripping leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home th leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home three minutes after getting on the 134. When I starting calling management everyone shut down and just stopped responding or returning calls. Way to Fail pacific bmw. More

These guys are inconsitent with what they say or do. I have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which ass have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which associate you get they make a subjective decision if they want to charge or not. It's realy not about the money it's the inconsistency of service. I would not recommend them. More

Went to Pacific BMW out of convenience since it is near my house and it was definitely an unexpected but pleasant surprise! My experience with dealerships in the past has made me nervous but after coming i my house and it was definitely an unexpected but pleasant surprise! My experience with dealerships in the past has made me nervous but after coming in to just "look around" I was pleasantly surprised with the sales process and got a great deal on a lease. I had to come back a month later to get an item fixed (I knew about it at the time of my lease) and even that was a great experience warranty work was covered and got my car back the same day! I was so happy with the whole thing that I even bought myself a BMW chain from their store. Overall far exceeded my expectations and will continue to be a Pacific BMW customer! More

Took my vehicle in for a sensor repair, but was heavily pressured to have maintenance performed. I opted not to since I have an independent BMW specialist whom I trust. When I received my vehicle back, I w pressured to have maintenance performed. I opted not to since I have an independent BMW specialist whom I trust. When I received my vehicle back, I was surprised to see that they did not properly return all the plastic console panels and managed to heavily scratch up my interior. Had to leave the car for an additional 4 days so that they could replace the damaged interior parts. I still cannot believe that this dealership operates their Service Department in this manner. Their Service Dept needs to look into improving their customer service experience and make some organizational changes to hire mature competent individuals rather than young inexperienced kids. I will never take my vehicle to this dealership ever again. More

I live in the South Bay area and I drive to Pacific BMW for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, I am treated with respect and honesty, which I value most, especially these days. I highly recommend this dealer. More

great service. got a loaner without an appointment in one day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I als day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I also test drove 5 different cars and love the new building but parking is tough to find around brand blvd. area. More

These people will cheat you - don't take your car to this dealership. Warranty work they said was done - was not done. After taking my car to the dealership for regular maintenance and warranty work, new pr dealership. Warranty work they said was done - was not done. After taking my car to the dealership for regular maintenance and warranty work, new problems -5 months later made me take it to another dealership. The work that Pacific BMW certified was done, was never done (replace cracked boot casings, replace brakes, rotors). I took my car to another dealer 5 months later and found out that they never did the work they said they did (and probaly charged BMW for). More

This dealership is a straight-up CRIMINAL operation. DO NOT go to them. Go to Beverly Hills, they're the best, even though it's three times the distance from me. Pacific BMW is notorious for being dishon NOT go to them. Go to Beverly Hills, they're the best, even though it's three times the distance from me. Pacific BMW is notorious for being dishonest, lying and cheating you EVEN IF you have a warranty. More

blew a water line and had it towed to the dealer - they tried to tell me numerous items were reqired to make the repairs and I new thay were not necessary (I have worked on cars for many years). It felt li tried to tell me numerous items were reqired to make the repairs and I new thay were not necessary (I have worked on cars for many years). It felt like the sale person was working on commissions, so the more they sold me the more they made. Called the manager and their assistant returned the call. I could not speak to the manager and the assistant defended the employees and tried to make me be at fault. More