Pacific BMW - Service Center

Anytime there is a problem, Manny Cruz is there to help. Very professional , knowledgeable and friendly . Very professional , knowledgeable and friendly . More

Great customer service, knowledgeable employees who explain what is needed to maintain your vehicle in good working order. explain what is needed to maintain your vehicle in good working order. More

The Best customer service👍🫶 Each an everyone of them are very nice. And most important always on time service🙌 are very nice. And most important always on time service🙌 More

Like always they have the best customer service that treat you very good we are so happy with BMW. Thank you very much for the good service. treat you very good we are so happy with BMW. Thank you very much for the good service. More

Our first experience with Pacific BMW’s service department after two decades of going to other dealers. Ben was terrific. A good communicator, personable, and followed up. The dealer experience w department after two decades of going to other dealers. Ben was terrific. A good communicator, personable, and followed up. The dealer experience was equally excellent integrating technology from the video diagnostic through to invoicing and payment — saving everyone time. Also, the body shop took the initiative to call us with an assessment for some minor repairs which we are considering. All in All truly a “10” experience. Thanks, Ben, for managing this for us. More

Friendly reception, easy drop off! The service technician video showing me the checkpoint overviews is always trust building. Getting the car back took longer than I would have liked The service technician video showing me the checkpoint overviews is always trust building. Getting the car back took longer than I would have liked at the end of the work day, but it’s not a deal breaker. More

Quick and efficient. Love having Pacific BMW in my backyard. Communication was excellent.. Jesus is the best. Love having Pacific BMW in my backyard. Communication was excellent.. Jesus is the best. More

Great service! Would have loved more loaner cars available, spent $100 on Ubers to make it to another appointment and come back to pickup my car. Would have loved more loaner cars available, spent $100 on Ubers to make it to another appointment and come back to pickup my car. More

Got my car fixed before the promised time. My service advisor was kind, knowledgeable and professional. Overall, service was great!!! My service advisor was kind, knowledgeable and professional. Overall, service was great!!! More

Always helpful & efficient. Marco is a great service advisor. Explains everything throughly & pays attention to details Marco is a great service advisor. Explains everything throughly & pays attention to details More