Pacific BMW - Service Center

An easy and accommodating quick process Love working with Marco, he is very personable and ready to make the experience easy. He fitted us in to the daily schedule with one e-mail. Love working with Marco, he is very personable and ready to make the experience easy. He fitted us in to the daily schedule with one e-mail. More

Service of BMW i3 Excellent and very fast service by Danny Sarmiento. Delivered the car for service at 11 AM, and was ready by 2 pm the same day. Excellent and very fast service by Danny Sarmiento. Delivered the car for service at 11 AM, and was ready by 2 pm the same day. More

Great service Thank you for great service and great communication I appreciate your help. The car was fixed right and on time. Also the service writer kept me well Thank you for great service and great communication I appreciate your help. The car was fixed right and on time. Also the service writer kept me well informed and updated More

Marco is excellent Marco always does a great job. I have been working with him for the last 4 years and very happy with the service. Thank you! Marco always does a great job. I have been working with him for the last 4 years and very happy with the service. Thank you! More

Computers issues. They hold my vehicle for 5 days.,reboot my computer,but haven't really fix things.,not happy. They even didn't try to take away a nail from tire.,bad They hold my vehicle for 5 days.,reboot my computer,but haven't really fix things.,not happy. They even didn't try to take away a nail from tire.,bad,not happy at all. More

Awesome Service I have been bringing my car to Pacific BMW and it’s Always great customer service, even last minute. Easy scheduling & loaner, as well as easy pick u I have been bringing my car to Pacific BMW and it’s Always great customer service, even last minute. Easy scheduling & loaner, as well as easy pick up. More

Disorganized Both times when dropping off and picking up my car there seemed to be tons of confusion as to whom would help me process the paperwork and lots of lag Both times when dropping off and picking up my car there seemed to be tons of confusion as to whom would help me process the paperwork and lots of lag time with no one to check in on me. I basically sat in my car for 25 mins until someone noticed me. I will be going to Beverly Hills bmw next time. Not worth the time wasted. More

Manny is the man. Manny is always on point. Very professional and helpful every time I have worked with him. Loaners are a key and usually available for customers. Manny is always on point. Very professional and helpful every time I have worked with him. Loaners are a key and usually available for customers. More

Freaking amazing Very professional and very helpful. The process on the recall was handled with extreme professionalism and very polite and active people working there Very professional and very helpful. The process on the recall was handled with extreme professionalism and very polite and active people working there. I highly recommend Pacific BMW More

it was fast and convenient the service was fast and on time, the person helping us was helping a lot.Albert Hong went above and beyond to provide exceptional service. the service was fast and on time, the person helping us was helping a lot.Albert Hong went above and beyond to provide exceptional service. More