Pacific BMW - Service Center

Simple recall leaves me stranded. Infamous n20 thermostat recall performed at pacific, first drive after repair leaves me stranded with no coolant warning and coolant leaking from vehi Infamous n20 thermostat recall performed at pacific, first drive after repair leaves me stranded with no coolant warning and coolant leaking from vehicle. Car was flawless for years until this issue. Afraid to drive far from home for a while. More

Wait time too long My appointment was at 12:15, I waiting till 12:40 and yold by Manny there’s 1 client before me, I requested someone else to help and was in uber withi My appointment was at 12:15, I waiting till 12:40 and yold by Manny there’s 1 client before me, I requested someone else to help and was in uber within 6 minutes. Came back to pick up the car and still waited another half an hour. Albert Hong is an excellent employee. More

BMW Recall Service Gilbert was great. Pacific BMW is one of the few places that provides excellent service and the convenience of a loaner while your car is being repair Gilbert was great. Pacific BMW is one of the few places that provides excellent service and the convenience of a loaner while your car is being repaired. Thanks again Gilbert. More

Great Service Gilbert was a great service advisor and was very friendly to us. Our experience with Gilbert was exceptional and was on point. He was a great help. Gilbert was a great service advisor and was very friendly to us. Our experience with Gilbert was exceptional and was on point. He was a great help. More

Repair of M6 Gran Coupe Overall customer service was good and the repair was covered under warranty. Diagnostics took a long time and repairs took a while. Electronic issue Overall customer service was good and the repair was covered under warranty. Diagnostics took a long time and repairs took a while. Electronic issue. Door handles containing electronics had to be replaced. Friendly staff. Amie Gasabayan is an attentive service person. More

Very happy Very satisfied with the service I received including the fast and friendly service. My car was washed and vacuumed. Everyone was In a great attitu Very satisfied with the service I received including the fast and friendly service. My car was washed and vacuumed. Everyone was In a great attitude More

Great Experience It was near the holiday everyone was super friendly and helpful. I dropped off my car, I was provided transportation to and from the Dealer. The work It was near the holiday everyone was super friendly and helpful. I dropped off my car, I was provided transportation to and from the Dealer. The work was done right and in a timely manner, overall it was a very pleasant experience. More

Great service ! Gilbert Pogosyan is awesome! He always takes care of me when I visit Pacific BMW. All my concerns are very well taking cared off....I always look for Gilbert Pogosyan is awesome! He always takes care of me when I visit Pacific BMW. All my concerns are very well taking cared off....I always look for him as my service advisor. More

Excellent Gilbert Pogosyan! Gilbert did always excellent jobs! I'm extremely happy about his service. He is truly customer oriented. I'd like to give him highest rating I can Gilbert did always excellent jobs! I'm extremely happy about his service. He is truly customer oriented. I'd like to give him highest rating I can ever give to. Thank you, Gilbert! Justin More

Good Experience Visit was on time, service was well communicated, I was made aware of what was needed, the cost, time the car would be ready, All aspects of the trip Visit was on time, service was well communicated, I was made aware of what was needed, the cost, time the car would be ready, All aspects of the trip are stress free. More