Pacific BMW - Service Center

Amazing I had to wait a bit with my 3 year old son to see Manny but once it was my turn, his service was impeccable. Took care of everything the car needed a I had to wait a bit with my 3 year old son to see Manny but once it was my turn, his service was impeccable. Took care of everything the car needed and knowing that I was struggling to keep my little guy occupied, he gave him a bmw toy car and that really showed his costumer service level. He really took great care of us all around. I would highly recommend Manny and this location. More

Great service, but didn't seem in customer's best interest. 15 months into my lease I was told I needed new brakes, but did not have this included as part of my maintenance package. The service employee told me 15 months into my lease I was told I needed new brakes, but did not have this included as part of my maintenance package. The service employee told me the new brakes would cost ~$1100 (parts and labor). I reached out to the Finance department and they informed me I could add the brake package to my maintenance package for less than $850 and this would cover my current issue (plus any future issue throughout the duration of my lease). The fact that the service employee did not make this recommendation from the onset was clearly not in the best interest of the customer (me) and my opinion of BMW has been damaged as a result. More

worst dealership I've ever been to My service advisor Amie was extremely rude and disrespectful to me when brought my car in for service. Was absolutely no help to me and seemed like sh My service advisor Amie was extremely rude and disrespectful to me when brought my car in for service. Was absolutely no help to me and seemed like she was trying her best not to help me. Definitely wont be bringing back my car to this subpar dealership. More

Service Advisor Last time my car was seriveced at BMW Irvine center . Because of the maintenance team negligence and forgetfulness I was left without tire lock Last time my car was seriveced at BMW Irvine center . Because of the maintenance team negligence and forgetfulness I was left without tire lock. Came to Glendale location and thanks to my service advisor in this location , Narek , who went above and beyond to provide timely , professional service the tires got unlocked and easied down my frustration from the previous service / team location . More

Good service I called early to schedule an appointment for the same day and customer service put down for the same day. I drove my car to pacific BMW for oil chang I called early to schedule an appointment for the same day and customer service put down for the same day. I drove my car to pacific BMW for oil change and they were able to service my car in the time frame they specified. Thanks to Albert Hong in the service department who took care of my car and excellent customer service. More

Service center The service center was great and relatively quick. I was upset that I was not offered a loaner right away and had to almost convince the staff to give The service center was great and relatively quick. I was upset that I was not offered a loaner right away and had to almost convince the staff to give me one. Apparently they had no loaners left but magically a loaner came right when I was about to leave and it so happened to be the same model as mine. More

Maintenance They did a great job by the maintenance of my car. My car had an issue they ordered the necessary part and installed it for free. They gave me a loane They did a great job by the maintenance of my car. My car had an issue they ordered the necessary part and installed it for free. They gave me a loaner for the entire time. Thank you Pacific BMW More

Impeccable Service The key to returning business is amazing service and amazing staff and consistency, which Pacific Bmw. Continues to demonstrate over and over again. T The key to returning business is amazing service and amazing staff and consistency, which Pacific Bmw. Continues to demonstrate over and over again. Thank you More

Awesome courteous service Always greeted by a smiling face. Marco has always provided me great detail and reassurance even when my description of the issue is a little cloudy. Always greeted by a smiling face. Marco has always provided me great detail and reassurance even when my description of the issue is a little cloudy. Speedy service and never having to return it for same issue makes the experience with Pacific BMW all the more better. More

Broke down and dirty Simple repair left me stranded, mechanic left a huge mess in the engine bay from the faulty repair. Complained to service rep and received no reply. W Simple repair left me stranded, mechanic left a huge mess in the engine bay from the faulty repair. Complained to service rep and received no reply. Will never buy from or go to pacific again. No company manager would ever follow up to address this issue. More