Pacific BMW - Service Center

worst dealership I've ever been to My service advisor Amie was extremely rude and disrespectful to me when brought my car in for service. Was absolutely no help to me and seemed like sh My service advisor Amie was extremely rude and disrespectful to me when brought my car in for service. Was absolutely no help to me and seemed like she was trying her best not to help me. Definitely wont be bringing back my car to this subpar dealership. More

Service Advisor Last time my car was seriveced at BMW Irvine center . Because of the maintenance team negligence and forgetfulness I was left without tire lock Last time my car was seriveced at BMW Irvine center . Because of the maintenance team negligence and forgetfulness I was left without tire lock. Came to Glendale location and thanks to my service advisor in this location , Narek , who went above and beyond to provide timely , professional service the tires got unlocked and easied down my frustration from the previous service / team location . More

Good service I called early to schedule an appointment for the same day and customer service put down for the same day. I drove my car to pacific BMW for oil chang I called early to schedule an appointment for the same day and customer service put down for the same day. I drove my car to pacific BMW for oil change and they were able to service my car in the time frame they specified. Thanks to Albert Hong in the service department who took care of my car and excellent customer service. More

Service center The service center was great and relatively quick. I was upset that I was not offered a loaner right away and had to almost convince the staff to give The service center was great and relatively quick. I was upset that I was not offered a loaner right away and had to almost convince the staff to give me one. Apparently they had no loaners left but magically a loaner came right when I was about to leave and it so happened to be the same model as mine. More

Maintenance They did a great job by the maintenance of my car. My car had an issue they ordered the necessary part and installed it for free. They gave me a loane They did a great job by the maintenance of my car. My car had an issue they ordered the necessary part and installed it for free. They gave me a loaner for the entire time. Thank you Pacific BMW More

Impeccable Service The key to returning business is amazing service and amazing staff and consistency, which Pacific Bmw. Continues to demonstrate over and over again. T The key to returning business is amazing service and amazing staff and consistency, which Pacific Bmw. Continues to demonstrate over and over again. Thank you More

Awesome courteous service Always greeted by a smiling face. Marco has always provided me great detail and reassurance even when my description of the issue is a little cloudy. Always greeted by a smiling face. Marco has always provided me great detail and reassurance even when my description of the issue is a little cloudy. Speedy service and never having to return it for same issue makes the experience with Pacific BMW all the more better. More

Broke down and dirty Simple repair left me stranded, mechanic left a huge mess in the engine bay from the faulty repair. Complained to service rep and received no reply. W Simple repair left me stranded, mechanic left a huge mess in the engine bay from the faulty repair. Complained to service rep and received no reply. Will never buy from or go to pacific again. No company manager would ever follow up to address this issue. More

Excellent service Fast and great service. Narek was my service guy and he went above and beyond to make it faster as there was a long wait that day. Fast and great service. Narek was my service guy and he went above and beyond to make it faster as there was a long wait that day. More

My Last Visist 2018 Recall The Service Department at Pacific is Great always has been as long as I have been going. The Issue and the remaining issue is still the (The Repair Te The Service Department at Pacific is Great always has been as long as I have been going. The Issue and the remaining issue is still the (The Repair Techs) and at time the very poor service. I when in for a recall service and when the work was done (as stated by the the techs) the work was not checked because the unit did not work as it did when I brought it in. I had to turn around and bring it back and wait around 1 hour for them to fix what every they did not fix the first and did (not test their repair) when they (the techs) where done. (Pacific needs to have better overview and one on one talks with all the techs and not just working on car to get a pay check yes I know the more cars you do the more money they (techs) make. More