Pacific BMW - Service Center

Easy maintenance! I've been going to Pacific BMW for 8 years and Galo had always been my service advisor. I have nothing but great things to say about my time and ex I've been going to Pacific BMW for 8 years and Galo had always been my service advisor. I have nothing but great things to say about my time and experiences with Galo and Pacific BMW. They have terrific customer service and communication each time I've had any services done. Keep up the great work! :) More

Unfortunate to say the least. The actual interaction was unpleasant due to attitude. The service itself was either extremely slipshod due to incompetence or intentionally fraudulen The actual interaction was unpleasant due to attitude. The service itself was either extremely slipshod due to incompetence or intentionally fraudulent with intent to generate revenue under false pretenses. Annoying because now I have to go to a dealer farther from my house. More

collision I was there because I was in a car accident, xxxxxxto BMW, car saved my life. Daniel was awesome. He was friendly, showed care and concern over my ac I was there because I was in a car accident, xxxxxxto BMW, car saved my life. Daniel was awesome. He was friendly, showed care and concern over my accident. Very nice person. More

Pleasant Experience They had an Uber drop me off and pick me up from work and they are always quick with the service and check out any additional concerns I have while I They had an Uber drop me off and pick me up from work and they are always quick with the service and check out any additional concerns I have while I am there. The waiting area is nice and full of snack too. More

Outstanding I give this particular review to Gilbert Pogosyan. Gilbert is smart ,knowledgeable and an excellent adviser. I hope there are more people like him i I give this particular review to Gilbert Pogosyan. Gilbert is smart ,knowledgeable and an excellent adviser. I hope there are more people like him in dealerships. More

Oil change service I never received loaner but in my papers I noticed $120 loaner charge, also I was promised to get the car before 1:00, but I got the text 4:00 o'clock I never received loaner but in my papers I noticed $120 loaner charge, also I was promised to get the car before 1:00, but I got the text 4:00 o'clock that the car is ready. I don't think simple oil change will take 8:00 hours. More

First time service with pacific BMW The service experience was ok, we noticed front passenger tire valve cap was missing. My car is always parked in the garage at home, me and my husband The service experience was ok, we noticed front passenger tire valve cap was missing. My car is always parked in the garage at home, me and my husband believe the cap was lost more likely during service time. We are not sure if we would have service again with Pacific BMW. More

Great. Great service department. Always attentive and quick. Car is always returned quick and clean with my little bottled water sitting the car ready to rol Great service department. Always attentive and quick. Car is always returned quick and clean with my little bottled water sitting the car ready to roll. More

Disappointing customer service I was going to be a little late. I called and informed them. When I got there, I was not greeted by the consultant that was assigned to me. I said hel I was going to be a little late. I called and informed them. When I got there, I was not greeted by the consultant that was assigned to me. I said hello how are you, he said "fine." I had to ask him his name. He never introduced himself. He addressed me only to say "sign here ma'm!" He seemed to be annoyed that he had to help me. When I made the appointment, I had asked about the time needed and was told it was going to be a 2 hour service. I planned accordingly. I'm glad I asked when should I be back, then he told me it would be till later in the afternoon. He told me it was going to take much longer than 2 hours. I was disappointed. Finally, while I was there getting the cold treatment, another customer walked in and my customer service rep, all of a sudden had a big smile and said: "Hi how are you? Are you here for service?" I was shocked that he was that kind to another customer while I was there getting a below par service. I never had dealt with this person in the past and I was extremely kind to him. I don't understand the lack of professionalism from this service representative. BMW should be more selective when placing these types of people in "Customer Service" positions. More

Didn’t doall the work. Did oil change. Asked them to reattach a plastic piece had fallen off the driver’s seat and to reattach the anchors for the floor mats. Was told when Did oil change. Asked them to reattach a plastic piece had fallen off the driver’s seat and to reattach the anchors for the floor mats. Was told when i picked it up by the service advisor that he tried but couldn’t get the anchors to reattach. Said there was nothing to do. Seriously? $50k car and i now live with flor mats that slide around? I don’t think he asked a service technician to try. In addition, a plastic piece on the left hand side of the driver’s seat has fallen off a couple of times. I asked that it somehow be firmly reattached. When i picked up the car he said it was a piece underneath the seat that couldn’t be reattached. I finally spent some time myself and figured out how to get it to stay. As usual, really indifferent service and it feel like I’m not the preferred ethnicity of the neighborhood. I’ll never come back here. And btw, we bought a new 530e at another dealer two weeks ago, in part, because of a really insulting email offer for my x3 which i ended up selling for many many thousands more $ than your unsolicited offer. Good luck with your scam operation. More