Pacific BMW - Service Center

Truely exceptional service. Good morning Henry Burmayan, Just wanted to take this time to thank you for providing truly exceptional service yesterday Jan. 15, 2019. I really do Good morning Henry Burmayan, Just wanted to take this time to thank you for providing truly exceptional service yesterday Jan. 15, 2019. I really do appreciate great service and Pacific BMW did not disappoint. You demonstrated superb professionalism from the minute I arrived and when I picked up my car. And you responded promptly to my request for updates. Again I thank you for providing such great service. When a person provides exceptional service like you, people remember and will revisit your dealership. Keep up the good work. Regards, Uber Camberos. More

Great service! I've had not one issue with bringing in my CPO X1 for service. Everyone has been the best in communication in regards to repair times. Thanks guys! I've had not one issue with bringing in my CPO X1 for service. Everyone has been the best in communication in regards to repair times. Thanks guys! More

Replace a flat tire for the past 29 years I have had my cars serviced @ Pacific BMW, as always Mr. Galo Mora was very efficient, helpful & friendly. He had the car FIXED, for the past 29 years I have had my cars serviced @ Pacific BMW, as always Mr. Galo Mora was very efficient, helpful & friendly. He had the car FIXED,washed & ready within 5 hours. Thank you Galo More

Great service and people!! Everything went well, extremely happy with everything and everyone at BMW. I will definitely come back again. Have a wonderful happy new year. God is Everything went well, extremely happy with everything and everyone at BMW. I will definitely come back again. Have a wonderful happy new year. God is great! More

Service problem with a new car We bought another BMW after having such a great service experience with Marco over the last 12 years on another BMW. We took delivery of the X2 and i We bought another BMW after having such a great service experience with Marco over the last 12 years on another BMW. We took delivery of the X2 and it had a problem with not working with BMW Connected, the BMW SOS and the Apple Car Play we ordered. It took them longer than expected to solve something that should have been working at delivery but things seem to be fine now and Marco and team were great to work with as always. More

The best service I have ever had! What service from Danny! He gave me a new BMW loaner car X3 service was done in two hours amazing! I have owned 20 cars in my life this was by far the What service from Danny! He gave me a new BMW loaner car X3 service was done in two hours amazing! I have owned 20 cars in my life this was by far the best service I have ever had! More

Great Experience! The service experience was amazing. My service Advisor Narek was fantastic. He was professional, knowledgeable and communicated excellently. The drop The service experience was amazing. My service Advisor Narek was fantastic. He was professional, knowledgeable and communicated excellently. The drop off was easy. An uber was provided for me to get to work and picked me up to get my car. It was a great experience! More

Great Team Easy, nice people fast service. Enjoy the environment. Thanks a million I will come back again. Staff smiling. I was sent on uber and pick up to Easy, nice people fast service. Enjoy the environment. Thanks a million I will come back again. Staff smiling. I was sent on uber and pick up too. Thanks More

Service Galo is very thorough and explained everything in detail. I appreciate it! Car rental/availability is very convenient. Very clean facility. I will def Galo is very thorough and explained everything in detail. I appreciate it! Car rental/availability is very convenient. Very clean facility. I will definitely going back to this Service Center. More

Why does it take so long? After paperwork is complete and payment made, it took 25 minutes to get my car (which was only 90-feet away according to my phone) while I watched 5 w After paperwork is complete and payment made, it took 25 minutes to get my car (which was only 90-feet away according to my phone) while I watched 5 workers huddled around a single car trying to screw on a license plate - really? This is not the first time, either. Every time I bring my car for service I’m forced to wait as long as 30 after payment is made and paperwork is done. Lots of employees around but so sense of urgency. Why does it take so long? More