Pacific BMW - Service Center

Replace a flat tire for the past 29 years I have had my cars serviced @ Pacific BMW, as always Mr. Galo Mora was very efficient, helpful & friendly. He had the car FIXED, for the past 29 years I have had my cars serviced @ Pacific BMW, as always Mr. Galo Mora was very efficient, helpful & friendly. He had the car FIXED,washed & ready within 5 hours. Thank you Galo More

Great service and people!! Everything went well, extremely happy with everything and everyone at BMW. I will definitely come back again. Have a wonderful happy new year. God is Everything went well, extremely happy with everything and everyone at BMW. I will definitely come back again. Have a wonderful happy new year. God is great! More

Service problem with a new car We bought another BMW after having such a great service experience with Marco over the last 12 years on another BMW. We took delivery of the X2 and i We bought another BMW after having such a great service experience with Marco over the last 12 years on another BMW. We took delivery of the X2 and it had a problem with not working with BMW Connected, the BMW SOS and the Apple Car Play we ordered. It took them longer than expected to solve something that should have been working at delivery but things seem to be fine now and Marco and team were great to work with as always. More

The best service I have ever had! What service from Danny! He gave me a new BMW loaner car X3 service was done in two hours amazing! I have owned 20 cars in my life this was by far the What service from Danny! He gave me a new BMW loaner car X3 service was done in two hours amazing! I have owned 20 cars in my life this was by far the best service I have ever had! More

Great Experience! The service experience was amazing. My service Advisor Narek was fantastic. He was professional, knowledgeable and communicated excellently. The drop The service experience was amazing. My service Advisor Narek was fantastic. He was professional, knowledgeable and communicated excellently. The drop off was easy. An uber was provided for me to get to work and picked me up to get my car. It was a great experience! More

Great Team Easy, nice people fast service. Enjoy the environment. Thanks a million I will come back again. Staff smiling. I was sent on uber and pick up to Easy, nice people fast service. Enjoy the environment. Thanks a million I will come back again. Staff smiling. I was sent on uber and pick up too. Thanks More

Service Galo is very thorough and explained everything in detail. I appreciate it! Car rental/availability is very convenient. Very clean facility. I will def Galo is very thorough and explained everything in detail. I appreciate it! Car rental/availability is very convenient. Very clean facility. I will definitely going back to this Service Center. More

Why does it take so long? After paperwork is complete and payment made, it took 25 minutes to get my car (which was only 90-feet away according to my phone) while I watched 5 w After paperwork is complete and payment made, it took 25 minutes to get my car (which was only 90-feet away according to my phone) while I watched 5 workers huddled around a single car trying to screw on a license plate - really? This is not the first time, either. Every time I bring my car for service I’m forced to wait as long as 30 after payment is made and paperwork is done. Lots of employees around but so sense of urgency. Why does it take so long? More

oil change took 3.5 hours and they did not wash my car I recently brought my 2018 X6 with 9K miles on it in for an oil change. I asked how long it would take when I dropped it and the service guy said 2-3 I recently brought my 2018 X6 with 9K miles on it in for an oil change. I asked how long it would take when I dropped it and the service guy said 2-3 hours because the guys are going to lunch. I was surprised it was going to take so long for such a basic service on a brand new car. I told him if it was a matter of getting it back faster (like and hour, hour and a half) that he didn't have to have them wash it. It took 3 hours before they called me to tell me my car was ready. I waited another half an hour for someone to get the car and bring it to me. The service guy ha to be told twice to go get it. When they brought it down the car was not even washed. I expected since the oil change actually took longer than the estimated time that they would have at least followed through and washed the car. I will never return to Pacific BMW for service. More

Great service Henry sets up the loaner before I brought in the car for service; The vehicle is clean & ready 30 minutes after I text ahead the time when it's ready Henry sets up the loaner before I brought in the car for service; The vehicle is clean & ready 30 minutes after I text ahead the time when it's ready to pick up. Great & efficient service! More