Pacific BMW - Service Center

Amazing as always! Great service as always! I have been a loyal BMW customer since 2001 and have always used Pacific BMW for my service needs and will continue to do so Great service as always! I have been a loyal BMW customer since 2001 and have always used Pacific BMW for my service needs and will continue to do so because of the great service. I had a question regarding BMW Connect and got a visit from Lori Kizirian from Sales. I told her I looked forward to purchasing/leasing my next BMW in 2020. In the past I have had Galo Mora and Amie Gasabyan as my service advisors--they are the best! More

100 % Satisfied The Pacific BMW Collision Center is always a professional and pleasureable experience. The work they do is flawless and second to no one. Appreciate t The Pacific BMW Collision Center is always a professional and pleasureable experience. The work they do is flawless and second to no one. Appreciate the whole team there and special thank you always to Daniel Rameriez More

very poor communication. I dropped off my car on Friday and I was told all 260 loaner cars were gone. today is Wednesday and no news yet. I've been calling Marco Fausto who p I dropped off my car on Friday and I was told all 260 loaner cars were gone. today is Wednesday and no news yet. I've been calling Marco Fausto who performs very poorly in communicating with client and keeping them updated. My repair is estimated at $1700 and I already returned my rental car. This is what happens when you don't have an insider connection. just to summarize: I don't have a car to go to work, can't afford to rent more cars, don't have a loaner, and don't know when my car is going to be ready. More

Allarm problem The problem I had with my alarm system was resolved. I am satisfied with the professional service provided. I was provided with the loaner car. Notifi The problem I had with my alarm system was resolved. I am satisfied with the professional service provided. I was provided with the loaner car. Notified when it's ready to pick-up. More

Manny was an amazing SA, he went out of his way to make my experiece to make sure that I was satisfied. Originally the repair was not covered but he worked was an amazing SA, he went out of his way to make my experiece to make sure that I was satisfied. Originally the repair was not covered but he worked to get it covered. Thanks Manny More

Happy Customer Service department excellent customer service 👍, I would definitely recommend anyone for sales and service. Looking forward to continuing service wh Service department excellent customer service 👍, I would definitely recommend anyone for sales and service. Looking forward to continuing service when needed. Thank you, Thank You, Thank You More

Great accommodators!!! I work Monday Thru Saturday 6a - 7pm and I was able to rearrange my schedule and leave early a couple of hours on Friday & Saturday. I called Pacific I work Monday Thru Saturday 6a - 7pm and I was able to rearrange my schedule and leave early a couple of hours on Friday & Saturday. I called Pacific BMW and asked them if they could fit me in for maintenance and they said no problem, I was dropped off after I took the car and picked up from work to get my car back More

Helpful Gilbert is my go to guy when it comes to questions. He's a BMW enthusiast first and foremost so he knows the cars inside and out and is able to provid Gilbert is my go to guy when it comes to questions. He's a BMW enthusiast first and foremost so he knows the cars inside and out and is able to provide excellent service. More

Service at it’s best. Pacific BMW has been my car dealership and service center for over 6 years. The experience at this location has been great. Excellent costumer service Pacific BMW has been my car dealership and service center for over 6 years. The experience at this location has been great. Excellent costumer service and great work performed on my vehicle. More

routine service and repair defective part Service was fast, efficient and very courteous. They go out of their way to make sure that you are comfortable (fully stocked snack bar) and that your Service was fast, efficient and very courteous. They go out of their way to make sure that you are comfortable (fully stocked snack bar) and that your time is minimized so you can be on your way. More