Pacific BMW - Service Center

Reliable Tech advisor is so reliable and others dept are awsome too. Great snacks in the lounge. The Restroom is always clean. My cincern are answered right aw Tech advisor is so reliable and others dept are awsome too. Great snacks in the lounge. The Restroom is always clean. My cincern are answered right away through text or call More

Mixed feeling I've been there 2 times, and both times there are soon enough dates with loaners, which was not the case in other BMW dealers in LA, so that's good. N I've been there 2 times, and both times there are soon enough dates with loaners, which was not the case in other BMW dealers in LA, so that's good. Now onto the mixed parts: The 1st time, was there to fix parking lamp. The rep Henry was courteous and promised to text me of any possible charges. However, the waiting for loaner car took almost an hour, and he never texted me of any charges but directly charged me. Then, the reason for the 2nd visit is that after 10 days of the parking lamp fix, the issue came up again... They didn't fix the lamp correctly so I had to come back a 2nd time. This time the rep Amie messaged me about the cost for a separate issue, and didn't charge me for the lamp fix which was good. So overall mixed feelings. More

Amazing customer service I got my car serviced through the collision repair center and I couldn’t be happier. The customer service was amazing and the staff kept me informed o I got my car serviced through the collision repair center and I couldn’t be happier. The customer service was amazing and the staff kept me informed on updates with my vehicle throughout the process. I’m so glad I found this place. More

Service Dropped off my car for service, Henry was great helpful and friendly. I got my car back in a timely matter. I picked up a loaner car which was very he Dropped off my car for service, Henry was great helpful and friendly. I got my car back in a timely matter. I picked up a loaner car which was very helpful. More

Narek is amazing As usual, I always go to Narek with all of my BMWs. He has been nothing but professional, timely, and communicative. I am always able to schedule my l As usual, I always go to Narek with all of my BMWs. He has been nothing but professional, timely, and communicative. I am always able to schedule my loaners with no problem and get my car in and out when I need to. I would never want to go to anyone else! More

Awesome Customer Service. Dropped off BMW. Received a call the next day that vehicle is fixed. Took to another Dealer for same issue and was told it was another issue. Dropped off BMW. Received a call the next day that vehicle is fixed. Took to another Dealer for same issue and was told it was another issue. We will be Pacific BMW Loyal. Manny and the mechanic did a great job. More

Excellent thorough review of issues And good advice to help me prioritize this older cars issues. I enjoyed the video showing me the issues. Excellent all around and my car is running And good advice to help me prioritize this older cars issues. I enjoyed the video showing me the issues. Excellent all around and my car is running great. More

it was Okay MY car service was not done correctly , I have replaced my tires and they where supposed to swap the rear to the Front side , IT was it was done but w MY car service was not done correctly , I have replaced my tires and they where supposed to swap the rear to the Front side , IT was it was done but when i was handed over the car i noticed they where not swapped. More

Superb Albert Hong did an excellent job with updating me on the vehicle and providing amazing service! I will definitely return for further service at this Albert Hong did an excellent job with updating me on the vehicle and providing amazing service! I will definitely return for further service at this location. More

Excellent service this visit. Questions answered by Danny. There was Timely notification of completed service and prior price quote honored. There was follow up on any questions Questions answered by Danny. There was Timely notification of completed service and prior price quote honored. There was follow up on any questions after service completed. More