Pacific BMW - Service Center

Professional, Fast and Knowledgable I have had multiple BMWs, and this dealership and service center is by far my favorite. The way that they conduct themselves on the phone and in perso I have had multiple BMWs, and this dealership and service center is by far my favorite. The way that they conduct themselves on the phone and in person, their speed and availability, their willingness to discuss and be of service are magnificent every time. The servicing of my car has been timely and impeccable. I highly recommend Pacific BMW to anyone who is interested in a BMW. More

Excellent Professional Service Advisor! I have been taking my vehicle to Pacific BMW for over 6 years since I moved to Los Angeles from the east coast. I am always confident the work perform I have been taking my vehicle to Pacific BMW for over 6 years since I moved to Los Angeles from the east coast. I am always confident the work performed is excellent every time I leave. I am a very satisfied and loyal customer due my knowledgeable and professional service advisor : ) More

Reliable Tech advisor is so reliable and others dept are awsome too. Great snacks in the lounge. The Restroom is always clean. My cincern are answered right aw Tech advisor is so reliable and others dept are awsome too. Great snacks in the lounge. The Restroom is always clean. My cincern are answered right away through text or call More

Mixed feeling I've been there 2 times, and both times there are soon enough dates with loaners, which was not the case in other BMW dealers in LA, so that's good. N I've been there 2 times, and both times there are soon enough dates with loaners, which was not the case in other BMW dealers in LA, so that's good. Now onto the mixed parts: The 1st time, was there to fix parking lamp. The rep Henry was courteous and promised to text me of any possible charges. However, the waiting for loaner car took almost an hour, and he never texted me of any charges but directly charged me. Then, the reason for the 2nd visit is that after 10 days of the parking lamp fix, the issue came up again... They didn't fix the lamp correctly so I had to come back a 2nd time. This time the rep Amie messaged me about the cost for a separate issue, and didn't charge me for the lamp fix which was good. So overall mixed feelings. More

Amazing customer service I got my car serviced through the collision repair center and I couldn’t be happier. The customer service was amazing and the staff kept me informed o I got my car serviced through the collision repair center and I couldn’t be happier. The customer service was amazing and the staff kept me informed on updates with my vehicle throughout the process. I’m so glad I found this place. More

Service Dropped off my car for service, Henry was great helpful and friendly. I got my car back in a timely matter. I picked up a loaner car which was very he Dropped off my car for service, Henry was great helpful and friendly. I got my car back in a timely matter. I picked up a loaner car which was very helpful. More

Narek is amazing As usual, I always go to Narek with all of my BMWs. He has been nothing but professional, timely, and communicative. I am always able to schedule my l As usual, I always go to Narek with all of my BMWs. He has been nothing but professional, timely, and communicative. I am always able to schedule my loaners with no problem and get my car in and out when I need to. I would never want to go to anyone else! More

Awesome Customer Service. Dropped off BMW. Received a call the next day that vehicle is fixed. Took to another Dealer for same issue and was told it was another issue. Dropped off BMW. Received a call the next day that vehicle is fixed. Took to another Dealer for same issue and was told it was another issue. We will be Pacific BMW Loyal. Manny and the mechanic did a great job. More

Excellent thorough review of issues And good advice to help me prioritize this older cars issues. I enjoyed the video showing me the issues. Excellent all around and my car is running And good advice to help me prioritize this older cars issues. I enjoyed the video showing me the issues. Excellent all around and my car is running great. More

it was Okay MY car service was not done correctly , I have replaced my tires and they where supposed to swap the rear to the Front side , IT was it was done but w MY car service was not done correctly , I have replaced my tires and they where supposed to swap the rear to the Front side , IT was it was done but when i was handed over the car i noticed they where not swapped. More