Pacific BMW - Service Center

Oil Change My service advisor Gilbert Pogosyan was awesome. I went in for an oil change and he did not try to up sell me on anything. I asked him for a favor t My service advisor Gilbert Pogosyan was awesome. I went in for an oil change and he did not try to up sell me on anything. I asked him for a favor to check the undercarriage of my car since I ran over a center divider and I know I cracked something on the bottom. He sent me a video of the undercarriage and showed me the damage underneath and let me know that I can go to a body shop to get it fixed. This is service above and beyond! More

EXCELLENT SRVICE EXCELLENT SERVICE . BUT IN ONLINE PAY THERE ARE SOME GLITCH. I WAS SO PROUD OF TELLING IT TO MY CO EMPLYEES AND MY WIFE. EXCELLENT EXCELLENT SERVICE . BUT IN ONLINE PAY THERE ARE SOME GLITCH. I WAS SO PROUD OF TELLING IT TO MY CO EMPLYEES AND MY WIFE. EXCELLENT More

Great service Thanks Galo! Great customer service and service on the car. I enjoyed the experience. Everyone was helpful and friendly. I'd recommend it to friends. Thanks Galo! Great customer service and service on the car. I enjoyed the experience. Everyone was helpful and friendly. I'd recommend it to friends. More

Service from Pacific BMW I brought my 3 series in because the engine light turned on after I had somebody body work performed elsewhere. Manny, my advisor, was both extremely I brought my 3 series in because the engine light turned on after I had somebody body work performed elsewhere. Manny, my advisor, was both extremely professional and a pleasure to work with. He kept me updated on my car and even sent a video of showing details of the work that was performed and what was suggested to keep my car in good standing. He was very nice and didn’t mind all my questions both unrelated and related to my car. Aside from Manny, every person I encountered was very personable, welcoming and informative. I am very happy overall and feel comfortable retuning in the future. Thank you much! More

Great customer service. Great customer service, meets my expectations. They took their time to accomplish the job correctly, did not rush through the process and the outcome Great customer service, meets my expectations. They took their time to accomplish the job correctly, did not rush through the process and the outcome is great. I really appreciate them taking a video of my car to ensure that I will receive it back intact 👍🏼👍🏼👍🏼. More

Was pleasantly surprised with the level of excellent service Had the most pleasant experience starting with the call to make an appointment, dropping the car, and picking up the car. Every one was most professio Had the most pleasant experience starting with the call to make an appointment, dropping the car, and picking up the car. Every one was most professional, courteous and accommodating. My service advisor Henry Burmayan was the best! More

Great as always I had no appointment however, I was welcome and given immediate and excellent atrention. Galo Mora is always an amazing representative of BMW. Always I had no appointment however, I was welcome and given immediate and excellent atrention. Galo Mora is always an amazing representative of BMW. Always friendly and knowledgeable of what he's doing. More

Service Took an extra long time dropping off my car for service . Over an hour wait. Asked someone for assistant who then walked away ( Marco) then passed me Took an extra long time dropping off my car for service . Over an hour wait. Asked someone for assistant who then walked away ( Marco) then passed me off to another guy with out mentioning. Other guy was super friendly but it seemed unorganized and it’s usually better service. More

Professional, Fast and Knowledgable I have had multiple BMWs, and this dealership and service center is by far my favorite. The way that they conduct themselves on the phone and in perso I have had multiple BMWs, and this dealership and service center is by far my favorite. The way that they conduct themselves on the phone and in person, their speed and availability, their willingness to discuss and be of service are magnificent every time. The servicing of my car has been timely and impeccable. I highly recommend Pacific BMW to anyone who is interested in a BMW. More

Excellent Professional Service Advisor! I have been taking my vehicle to Pacific BMW for over 6 years since I moved to Los Angeles from the east coast. I am always confident the work perform I have been taking my vehicle to Pacific BMW for over 6 years since I moved to Los Angeles from the east coast. I am always confident the work performed is excellent every time I leave. I am a very satisfied and loyal customer due my knowledgeable and professional service advisor : ) More