Pacific BMW - Service Center

Missing item I accidentally left my iPhone battery pack inside the car and the car loaner attendant denied seeing it while I know exactly where inside the car I le I accidentally left my iPhone battery pack inside the car and the car loaner attendant denied seeing it while I know exactly where inside the car I left it. More

Best customer service I have been to other BMW dealer/service centers and I feel Pacific BMW has the best customer service when it comes to providing the best service. I have been to other BMW dealer/service centers and I feel Pacific BMW has the best customer service when it comes to providing the best service. More

Tire replacement and alignment Danny made it all very easy. Quick response, help with tranportation. provided all of the information I needed to make a decision on what to do. Danny made it all very easy. Quick response, help with tranportation. provided all of the information I needed to make a decision on what to do. More

bad pick up service it took 5 to 10 minutes to bring the car and my car was blocked by other cars for 15 minutes, you must deliver the car outside not through the very ti it took 5 to 10 minutes to bring the car and my car was blocked by other cars for 15 minutes, you must deliver the car outside not through the very tiny drive way you have. the Uber option is great, I had to use it because the wait for the loaner was 30 minutes. please note that my service advise Amie is great and my rating does not apply to her. She deserves 5 stars. More

I would never offer someone to have a service They have charged me $1200 for nothing. After I took my car from there my car’s chek engine light started be on. When I asked them them about that the They have charged me $1200 for nothing. After I took my car from there my car’s chek engine light started be on. When I asked them them about that they said that I need to change Catalyc to solv problem for another $1200. Next two days I have checked my car in other services but they didn’t find out catalyc problem but they found out another problems which started after I pick up my car from their service. Because of that problems next day I almost got a acsidant More

Great customer relations Gilbert was excellent and did a great job! My car had a fuel related issue, car had full tank of gas when dropped off. When I picked up the car ther Gilbert was excellent and did a great job! My car had a fuel related issue, car had full tank of gas when dropped off. When I picked up the car there was enough fuel to get me to the nearest gas station. More

Very nice My service took longer than expected, but I am happy because Henry made sure the job was done right. I used to go to Monrovia, but they had such bad s My service took longer than expected, but I am happy because Henry made sure the job was done right. I used to go to Monrovia, but they had such bad service. This will be my new go to spot. Everyone was very nice. My only complaint is that the restroom is far away from the waiting area. More

Flat tire change As always the service was outstanding and timely. Loaner car was a huge convenience and my service advisor, Manny, did an excellent job as always. As always the service was outstanding and timely. Loaner car was a huge convenience and my service advisor, Manny, did an excellent job as always. More

“The”Service Advisor is why I buy from this dealership! Danny S. is the best service advisor! Patient and always there to listen to your vehicle needs. Prompt and professional and get the jobs done and the Danny S. is the best service advisor! Patient and always there to listen to your vehicle needs. Prompt and professional and get the jobs done and the time requested. Always keeping you up to date on your vehicle repairs. Thank you Danny for your great customer service. More

BMW X5 Great service, Narek Petrosian is a very good employee and helps a lot with your service. Loaners are greats too, Narek really knows how to make BMW l Great service, Narek Petrosian is a very good employee and helps a lot with your service. Loaners are greats too, Narek really knows how to make BMW loyal customers happy. More