Pacific BMW - Service Center

Car computer indicated service was needed The sole reason I use Pacific BMW for all my car service needs is the expertise and professionalism of my Service Advisor, Marco Fausto. Marco is The sole reason I use Pacific BMW for all my car service needs is the expertise and professionalism of my Service Advisor, Marco Fausto. Marco is knowledgeable, honest, and takes the time to explain what is needed and WHY. I trust his judgment and he handles my service Issues with integrity. He is an asset to your organization. More

Routine Service Hi Service Adviser Danny is very attentive and professional. I have been coming to this dealership for years and am very happy with their customer ser Hi Service Adviser Danny is very attentive and professional. I have been coming to this dealership for years and am very happy with their customer service. More

Problem with lift gate on my wagon. Fine service, and apparently fixing my 328i Wagon's lift gate (it would open on its own without me doing anything -- often over night). The wait time Fine service, and apparently fixing my 328i Wagon's lift gate (it would open on its own without me doing anything -- often over night). The wait time for drop off and pick up is quite long...nearly an hour both times. Pretty ridiculous to wait so long simply dropping off a vehicle and then waiting for the loaner...which I could see parked right in front of me. More

Amy is awesome Thank you great service with Amy! Amy is friendly, courteous, caring and hard working making sure that my car and me are taken care of. Always lookin Thank you great service with Amy! Amy is friendly, courteous, caring and hard working making sure that my car and me are taken care of. Always looking forward to Amy making sure things get done right! More

Excellent Service was fast and easy. Complimentary Uber rides are a great idea. Danny is excellent. A little hard to exit from the service center due to cars co Service was fast and easy. Complimentary Uber rides are a great idea. Danny is excellent. A little hard to exit from the service center due to cars coming in for service at the same time cars are finished. Thanks More

Organized Inefficiency It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific B It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific BMW was the most outstanding dealership I had experienced. With each visit my opinion gets lower. There is an indifference about the service and support group. Pacific is very good at telling the customer what they will not do. When I first went there for the explanation of how the systems work on the car, I spent one hour waiting while they washed the dam car. Then and only then did the tecnincation start, despite my request to start earlier. I would have gladly pay $20 to have it washed elsewhere. My password to access my account at Pacific website was not working. I called and was told that someone would call. And they did a day later and the form the voicemail it was clearly an imposition and a request not worth their time. So I don't use the site. I am sure if I have have called back it would have been the NO NO NO, in that special disparaging tone. During my two service appointments I can see that the people I interact with are well trained in placating the customer, and deflecting any comments with boilerplate response. I don't blame them. It is clearly the culture that Pacific has cultivated. If I question several ways, and am presisitenan I can get answers. The alarm that goes off everytime I start the car telling me not to use the "backup camera soley..." is so annoying I would seriously consider not buying another BMW. When asked about it, the standard Pacific respinose. No.. and NO and No in the most deprecating fashion. I don't want my speakers to make engine noise. Yes, that same response. "you are mealy a dumb BMW owner and you should know that Pacific is not going do anything that we don't deem necessary" Was having my wife's car serviced a few blocks away. Stopped in to schedule a service. Sorry sir, can't do that, you must call in. (She does no drive a BMW. After the purchase experience we were going to switch her to a BMS. Probably not now.) As it turn out, you are an just like the rest but more organized and diligent. Once the sale is done the customer will do it as you say! NO exceptions! But with a smile. I pity the poor soul that buys a BMW without every extended maintenance option possible. They appear to be your target prey. More

Terrible Scratched my car. Cant be trusted to wash. Will never return her ever again. I have the worst luck with dealer service taking care of my car. Scratched my car. Cant be trusted to wash. Will never return her ever again. I have the worst luck with dealer service taking care of my car. More

Great It takes very few time to finish the regular maintainence and also fixes my other two car problems. Highly recommend to come to pacific bmw. It takes very few time to finish the regular maintainence and also fixes my other two car problems. Highly recommend to come to pacific bmw. More

10000 mile service The team way very helpful and provided very good service. My only concern was that the tires were not rotated as part of the 10,000 miles service. I s The team way very helpful and provided very good service. My only concern was that the tires were not rotated as part of the 10,000 miles service. I sent a follow up text about it, but I never got a response. More

Everything was okay Service was good but I am like old fashion thing that for me, they need to call me after the car was ready. He sends messages to me so I respond but n Service was good but I am like old fashion thing that for me, they need to call me after the car was ready. He sends messages to me so I respond but no answer, I have to called several times to just pick up my car. More