Pacific BMW - Service Center

It was a great experience. Let's start with the area where i think could improve more, getting a loaner car. It took 40 mins from the moment i left the service counselor office Let's start with the area where i think could improve more, getting a loaner car. It took 40 mins from the moment i left the service counselor office to the time i was handed the loaner contract to sign. I was informed that was because there were too many people. However, at least 7 people behind me got their loaner car before me. There was probably a legitimate reason, but definitely should be improved. Other than that, the service was excellence. I decided to drive to this location, which is about 30 mins (with no traffic) from my house even though there is another BMW dealer right next to me (yes, there is a reason for it). This experience made it worth it. Everyone was friendly and professional. Manny was great. When I returned the loaner and pick up my car, I anticipated that it would take 30 mins so I called the dealer to let them know I was coming. I was in and out in 10 mins with a bottle of water in the car, with the help of the service counselor sitting next to Manny since he was busy with other customers. All the stuffs i expected to get fixed, got fixed. So, i will definitely come back to this dealer for future needs. More

Excellent service Always like pacific bmw, excellent service, from reception till the service... Everone at that dealership Excellent!!! My service advisor Amie Gasab Always like pacific bmw, excellent service, from reception till the service... Everone at that dealership Excellent!!! My service advisor Amie Gasabyan, gives exceptional service, very professional, friendly, knowledgeable and prompt... love you guys Thank you More

Overall Terrible Experience I've been going to Pacific BMW for a couple years now for service. In the past I have had little to no problems dealing with the representatives here I've been going to Pacific BMW for a couple years now for service. In the past I have had little to no problems dealing with the representatives here for a routine check up on my car. Sometimes they get very busy and its understandable if there are delays here and there, which is reasonable to me. My recent experience with Amie Gasabyan completely changed my view of the quality of service at Pacific BMW. For my appointment, she was late because she didn't attempt to check in the waiting area where I was standing after I parked my car in the main area. After quite some time I had to go outside and search for her to let her know I was here. She was standing by my car, which was clear to me that she knew I was at the location. After providing me paperwork for service she had asked me to wait in the waiting area for my loaner to arrive, she said it would be a couple minutes. 45 minutes go by and I see a couple loaner cars parked sitting idle, so I approach Amie to ask her if she put my request in for a loaner car and since I've been waiting 45 minutes already, how long it would take for me to just wait until my service is done. Only until then did she tell me that the service would be done the following week if they found any issues. She never communicated to me how long this check up would take, leaving me unaware of how long I would be without my car. The following week on the Tuesday I called the service department to check if my car was ready, and even though my issue with the car wasn't solved(popcorn creak sounds inside of car and wheel squeak at low speed), Amie never followed up with me on the status of my car. I had to find out from a different representative. To Management at Pacific BMW: You have made a mis-hire with Amie. I do not want her to be my representative again in the future. More

Great service Andy was very helpful and prompt. After calling different dealers in the area and had no luck I’m glad I went to Pacific. Great service. Andy was very helpful and prompt. After calling different dealers in the area and had no luck I’m glad I went to Pacific. Great service. More

Awesome Your service was efficient and convenient. The service team was extremely professional, helpful, and very courteous, and all of my questions and conce Your service was efficient and convenient. The service team was extremely professional, helpful, and very courteous, and all of my questions and concerns were handled. More

Service visit with Danny My service visit with Danny was great. He addressed all of my concerns and took care of everything. He stayed in touch with me, made sure I was in & o My service visit with Danny was great. He addressed all of my concerns and took care of everything. He stayed in touch with me, made sure I was in & out fast, and didn’t make me feel rushed when I listed issues I was experiencing with the vehicle. A great visit, thank you. Also, I don’t remember her name but the gal who was handling the cars as we drove in was fabulous. Great customer service skills & very personalable! More

First car service experience Everyone was very professional and friendly and my vehicle was handled in a timely manner and I was finished at the exact time given at checking in. A Everyone was very professional and friendly and my vehicle was handled in a timely manner and I was finished at the exact time given at checking in. Amazing team. More

Regular service sppointnebt Galo was super friendly and got my vehicle ready on time...the service was excellent and included a complimentary Uber ride! Thank you very much! Galo was super friendly and got my vehicle ready on time...the service was excellent and included a complimentary Uber ride! Thank you very much! More

First serive scheduled on a new vehcile Brought my 2018 X5 in for the first oil change. Everything was good. I used the complimentary Uber to come and go to the dealership while they did the Brought my 2018 X5 in for the first oil change. Everything was good. I used the complimentary Uber to come and go to the dealership while they did the service. More

Galo really took care of my car I think Pacific BMW is the best dealer in town. I have been to all the other ones...because I've owned BMW's for many years...and by far Pacific is t I think Pacific BMW is the best dealer in town. I have been to all the other ones...because I've owned BMW's for many years...and by far Pacific is the best. Thanks so much to Galo at Pacific...and the whole team at Pacific for taking care of my little car! More