Pacific BMW - Service Center

Can't trust any more to service department. Invoice said: Tire pressure checked. In reality NOT. Recommended pressure of the cold tire 32.0 psi. After the service and release of my car, cold tir Invoice said: Tire pressure checked. In reality NOT. Recommended pressure of the cold tire 32.0 psi. After the service and release of my car, cold tire pressure 29.3 the lowest. A lot of other thing coms to my mind after a have seen this case. All I can tell fo sure that brake fluid was added. More

Great customer service The customer service is really good all the time I never have any problems and I never have to worry about the quality of the work The customer service is really good all the time I never have any problems and I never have to worry about the quality of the work More

Service The staff is always friendly and welcoming. I liked that I didn’t have to wait long to get my car back. Thank you again The staff is always friendly and welcoming. I liked that I didn’t have to wait long to get my car back. Thank you again More

Oil Change I had a simple oil change. When I got the car back - the check engine light was on, all my settings were erased from the car, I had to reset the tire I had a simple oil change. When I got the car back - the check engine light was on, all my settings were erased from the car, I had to reset the tire settings (nobody told me). I have to get the car back to the dealer to have the check engine light issue resolved. Real Pain More

Rating My husband who took my car in complain to me about Galo Mora having an attitude. My husband felt like he was an inconvenient for Galo. My husband who took my car in complain to me about Galo Mora having an attitude. My husband felt like he was an inconvenient for Galo. More

Tire inspection problematic I took my vehicle in to have a leak in my back tire fixed. The first time I dropped it off the mechanic said we could find a leak it looks good and h I took my vehicle in to have a leak in my back tire fixed. The first time I dropped it off the mechanic said we could find a leak it looks good and he sent me on my way. The light came back on showing the tire was leaking again. I returned my vehicle and asked them to do the proper test on the back tire. They did. I had to buy new tire. When I picked up my car I drove it back home and when I checked the tire pressure Each tire had a different tire pressure.33,30,34 43! Ridiculous and evidence of a lack of quality control. What a bummer especially since I had requested for this tire to be fixed months ago . More

Manny Cruz , the service advisor, was great. Manuel , the service advisor, was great. The service was done on time, as promised. They even found a leak, and got that repaired as well. Manuel , the service advisor, was great. The service was done on time, as promised. They even found a leak, and got that repaired as well. More

Needed new tire Galo was very helpful. The gentlemen moving the cars were also very attentive , which I appreciated. The price was better than a tire shop I went to. Galo was very helpful. The gentlemen moving the cars were also very attentive , which I appreciated. The price was better than a tire shop I went to. You can't beat BMW's customer service. More

Awesome! For almost 1 decade with this dealership, I would say they are the best. Marco Fausto is our trusted one when it comes to service, thank you very muc For almost 1 decade with this dealership, I would say they are the best. Marco Fausto is our trusted one when it comes to service, thank you very much! More

Service Newly leased vehicle was in need of service and Henry from the service department went above and beyond to meet our needs. He is very considerate, res Newly leased vehicle was in need of service and Henry from the service department went above and beyond to meet our needs. He is very considerate, respectful, and knowledgeable. Many thanks to him and the team he works with for a perfect customer service. More