Pacific BMW - Service Center

Excellent Service This dealership is on point. They go above and beyond to assist. Every BMW service Dept should have an "Edgar" working there. He is great. This dealership is on point. They go above and beyond to assist. Every BMW service Dept should have an "Edgar" working there. He is great. More

Amazing service, friendly staff Service is very good and fast, staff are friendly and helpful, Marco Fausto was very helpful and professional, i would come back for more service. Service is very good and fast, staff are friendly and helpful, Marco Fausto was very helpful and professional, i would come back for more service. More

Excellent Service!! Daniel and Kenny were awesome. But thank you to the whole crew there. 100% satisfied with the repairs and service provided. Will definitely come back Daniel and Kenny were awesome. But thank you to the whole crew there. 100% satisfied with the repairs and service provided. Will definitely come back if ever needed. More

Three visits to Pacific BMW and disappointed Setting appointments are to save both the customer's and service departments time. My last two visits to pick up my car at the scheduled time I had t Setting appointments are to save both the customer's and service departments time. My last two visits to pick up my car at the scheduled time I had to wait 30 to 40 minutes. I should be in and out in 10 to 15 mins. Secondly, leaving voice or text message are futile. I don't get a response. For instance, I left a message (voice mail and text) for my service advisor as of last Friday (2/22) 10:01am and still have not got a response (Mon 2/25). Not very professional guys. Therefore, my next visit for service will be at Alexander BMW. However, it should be noted, Albert Hong was very apologetic and helpful. You guys should promote him. He hustles and gets things done. Perfect example of professional customer service. More

Stand by their work I came in with a long list of fixes for my car, which I bought used and the warranty is soon to expire. They dealt with every fix and gave me a loane I came in with a long list of fixes for my car, which I bought used and the warranty is soon to expire. They dealt with every fix and gave me a loaner. Unfortunately, some of the fixes were not addressed, so I returned my car and got a loaner again. They never argued with me, and they made a point to make sure the incomplete fixes were good this time. I don't ask for perfection, i ask for accountability, and they were very accountable and professional about it. More

Excellent, efficient and well organized Excellent service. Marco is always professional, knowledgeable and always willing to make things easy and convenient for the customer. He accommodated Excellent service. Marco is always professional, knowledgeable and always willing to make things easy and convenient for the customer. He accommodated my needs when I couldn’t pick up my vehicle on time. More

Galo is the best! Thank you so much for helping me get a replacement keyfob! Expensive but Galo made it so easy !! There is no better service advisor any where! Thank you so much for helping me get a replacement keyfob! Expensive but Galo made it so easy !! There is no better service advisor any where! More

Very satisfied The dealership was very kind and very attentive to all our needs and they had a lot of patience with us as well it couldn’t have been better. The dealership was very kind and very attentive to all our needs and they had a lot of patience with us as well it couldn’t have been better. More

Can't trust any more to service department. Invoice said: Tire pressure checked. In reality NOT. Recommended pressure of the cold tire 32.0 psi. After the service and release of my car, cold tir Invoice said: Tire pressure checked. In reality NOT. Recommended pressure of the cold tire 32.0 psi. After the service and release of my car, cold tire pressure 29.3 the lowest. A lot of other thing coms to my mind after a have seen this case. All I can tell fo sure that brake fluid was added. More

Great customer service The customer service is really good all the time I never have any problems and I never have to worry about the quality of the work The customer service is really good all the time I never have any problems and I never have to worry about the quality of the work More